{"id":667,"date":"2024-02-09T23:18:56","date_gmt":"2024-02-09T22:18:56","guid":{"rendered":"https:\/\/collectedbylexmark.com\/blog\/?page_id=667"},"modified":"2025-11-20T17:53:25","modified_gmt":"2025-11-20T16:53:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/collectedbylexmark.com\/blog\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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COLLECTED BY LEXMARK FAQ<\/span><\/h1>\n

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Do you have a question about the Collected by Lexmark program?
\nYou’ll find the answer in the FAQ. It includes all the information you need to navigate the platform, from tracking your order to resetting your password.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=”switch”][vc_column width=”1\/2″ el_class=”cartbridge active btn_switch”]

CARTRIDGE<\/p>\n<\/div><\/section>[\/vc_column][vc_column width=”1\/2″ el_class=”printer btn_switch”]

PRINTER<\/p>\n<\/div><\/section>[\/vc_column][\/vc_row][vc_row el_id=”lccp” el_class=”frequent_question active”][vc_column][vc_column_text]<\/p>\n

FREQUENT QUESTIONS ABOUT THE CARTRIDGE COLLECTION PROGRAMME<\/h2>\n

[\/vc_column_text][vc_accordion active_tab=”” collapsible=”yes”][vc_accordion_tab title=”How can I return my used cartridges?”][vc_single_image image=”3095″ img_size=”full” onclick=”link_image”][vc_column_text]To order new containers for your company, click on \u00ab Order containers \u00bb.\u00a0<\/span>The list of your companies is displayed. Thanks to the search engine\u00a0<\/span>you can easily find a company by typing its name and its zipcode.
\n<\/span>You can see the number of each box type that you have in stock (it depends on the country allowance). In case you see two figures such as 1+1, it means that you have 1 box in stock and 1 box in pending order in your cart.<\/span>[\/vc_column_text][vc_single_image image=”3095″ img_size=”full” onclick=”link_image”][vc_column_text]Select the chosen company and on the right side, by clicking on \u00ab Select this site \u00bb. You can check the information about your companies by clicking on the button \u00ab See more \u00bb on the left.<\/span><\/p>\n\n\n\n
\"\"<\/td>\nA container order is already in progress for this company, you will not be able to order new ones until you\u2019re received your order.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

After clicking on \u00ab Select this site \u00bb, you reach the second step of the process where you can choose the size and quantity of containers you need to have delivered. Click on \u00ab Add to your shopping cart \u00bb to go to the next step. Your order is placed in the shopping cart. You can see at which step you are in the order process thanks to the advanced progression bar.<\/span>[\/vc_column_text][vc_single_image image=”3107″ img_size=”full”][vc_column_text]At step 3, you find your delivery details (company name, administrative address and company\u2019s delivery address). You can modify the delivery address simply by clicking on \u00ab Modify \u00bb, and go on with the process by clicking on \u00ab Deliver to this address \u00bb.[\/vc_column_text][vc_single_image image=”3119″ img_size=”full”][vc_column_text]At step 4, you find your order details (company name, number of containers to be delivered).\u00a0<\/span>You can modify by clicking on \u00ab MODIFY \u00bb or delete the request by clicking on the bin.\u00a0<\/span>Once you click on \u00ab Confirm order \u00bb, your order request is sent. If you want to add another order for another site, you can click on \u00ab ADD AN ORDER FOR ANOTHER SITE \u00bb.<\/span>[\/vc_column_text][vc_single_image image=”3131″ img_size=”full”][vc_column_text]Once your order is processed, you receive an order confirmation email with the details of your order within 24h. You can cancel your order within the next 4 hours on the history page.[\/vc_column_text][vc_single_image image=”3144″ img_size=”full”][vc_column_text]At any step of this process you can go back to the previous step by clicking on the \u00ab Back \u00bb button . Moreover, if you go back to the first step, your order is still registered in your cart. Therefore, you can resume it at any time.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is it possible to download a label to return my cartridges without ordering a container?”][vc_column_text]Lexmark is making great strides in resources preservation while helping you reduce waste. The Collected by Lexmark programme comes on top of our legal obligations.<\/span><\/p>\n

Our customers can drop off their cartridges at their nearest WEEE collection points, but should they want to play an active part in the circular economy they can support this programme.<\/span><\/p>\n

Collectively, we can help tackle resources scarcity and help increasing the number of remanufactured products. Therefore, our circular economy programme is built for bulk returns, not individual returns to stay consistent with the environmental preservation.<\/span><\/p>\n

Offering a single return label would imply more printer paper and plastics, more transportation thus more pollution.<\/span><\/p>\n

Instead, Lexmark offers to individual users a small box which can fit in up to 4 cartridges. It is the small container option for consumers willing to favour reuse over recycling.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I cannot find my printer reference (printer serial number).”][vc_column_text]<\/p>\n

The\u202fPrinter Serial Number\u202fmust be :<\/div>\n