{"id":2046,"date":"2024-02-09T23:18:56","date_gmt":"2024-02-09T22:18:56","guid":{"rendered":"https:\/\/collectedbylexmark.com\/blog\/?page_id=2046"},"modified":"2025-11-17T17:26:42","modified_gmt":"2025-11-17T16:26:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/collectedbylexmark.com\/blog\/faq\/?lang=ro","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span class=\"trait_before\">COLLECTED BY LEXMARK FAQ<\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center; color: #000;\">Ave\u021bi o \u00eentrebare despre programul Collected by Lexmark? R\u0103spunsul \u00eel g\u0103si\u021bi \u00een sec\u021biunea \u00centreb\u0103ri frecvente. Acesta include toate informa\u021biile necesare pentru a naviga pe platform\u0103, de la urm\u0103rirea comenzii dvs. p\u00e2n\u0103 la resetarea parolei.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;switch&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;cartbridge active btn_switch&#8221;]<section class=\"shortcode-action-box table shortcode-action-bg block-style-widget no-line\"><div class=\"text-big\"><p>CARTU\u0218E<\/p>\n<\/div><\/section>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;printer btn_switch&#8221;]<section class=\"shortcode-action-box table shortcode-action-bg block-style-widget no-line\"><div class=\"text-big\"><p>IMPRIMANTA<\/p>\n<\/div><\/section>[\/vc_column][\/vc_row][vc_row el_id=&#8221;lccp&#8221; el_class=&#8221;frequent_question active&#8221;][vc_column][vc_column_text]<\/p>\n<h2>\u00ceNTREB\u0102RI FRECVENTE DESPRE PROGRAMUL DE COLECTARE A CARTU\u0218ELOR<\/h2>\n<p>[\/vc_column_text][vc_accordion active_tab=&#8221;&#8221; collapsible=&#8221;yes&#8221;][vc_accordion_tab title=&#8221;Cum pot returna cartu\u0219ele folosite?&#8221;][vc_single_image image=&#8221;3102&#8243; img_size=&#8221;full&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]Pentru a comanda containere noi pentru compania dumneavoastr\u0103, face\u021bi clic pe \u201eComanda\u021bi containere\u201d. Se afi\u0219eaz\u0103 lista companiilor dumneavoastr\u0103. Datorit\u0103 motorului de c\u0103utare, pute\u021bi g\u0103si cu u\u0219urin\u021b\u0103 o companie introduc\u00e2nd numele \u0219i codul po\u0219tal al acesteia.<br \/>\nPute\u021bi vedea num\u0103rul fiec\u0103rui tip de cutie pe care \u00eel ave\u021bi \u00een stoc (depinde de aloca\u021bia \u021b\u0103rii). \u00cen cazul \u00een care vede\u021bi dou\u0103 cifre, cum ar fi 1+1, \u00eenseamn\u0103 c\u0103 ave\u021bi 1 cutie \u00een stoc \u0219i 1 cutie \u00een a\u0219teptare \u00een co\u0219ul de cump\u0103r\u0103turi.[\/vc_column_text][vc_single_image image=&#8221;3102&#8243; img_size=&#8221;full&#8221; onclick=&#8221;link_image&#8221;][vc_column_text]Selecta\u021bi compania aleas\u0103 \u0219i, \u00een partea dreapt\u0103, face\u021bi clic pe \u201eSelecta\u021bi acest site\u201d. Pute\u021bi verifica informa\u021biile despre companiile dvs. f\u0103c\u00e2nd clic pe butonul \u201eVede\u021bi mai multe\u201d din st\u00e2nga.<\/p>\n<table>\n<tbody>\n<tr class=\"ng-star-inserted\">\n<td><img decoding=\"async\" src=\"https:\/\/lccp.bgs-tech.com\/assets\/images\/faq\/collecte\/camion.png\" alt=\"\" \/><\/td>\n<td>O comand\u0103 de containere este deja \u00een curs de procesare pentru aceast\u0103 companie, nu ve\u021bi putea comanda altele noi p\u00e2n\u0103 c\u00e2nd nu ve\u021bi primi comanda.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Dup\u0103 ce face\u021bi clic pe \u201eSelecta\u021bi acest site\u201d, ajunge\u021bi la a doua etap\u0103 a procesului, \u00een care pute\u021bi alege dimensiunea \u0219i cantitatea de containere pe care dori\u021bi s\u0103 le primi\u021bi. Face\u021bi clic pe \u201eAd\u0103uga\u021bi \u00een co\u0219ul de cump\u0103r\u0103turi\u201d pentru a trece la etapa urm\u0103toare. Comanda dvs. este plasat\u0103 \u00een co\u0219ul de cump\u0103r\u0103turi. Pute\u021bi vedea \u00een ce etap\u0103 a procesului de comand\u0103 v\u0103 afla\u021bi datorit\u0103 barei de progres avansate.[\/vc_column_text][vc_single_image image=&#8221;3114&#8243; img_size=&#8221;full&#8221;][vc_column_text]La pasul 3, g\u0103si\u021bi detaliile livr\u0103rii dumneavoastr\u0103 (numele companiei, adresa administrativ\u0103 \u0219i adresa de livrare a companiei). Pute\u021bi modifica adresa de livrare pur \u0219i simplu f\u0103c\u00e2nd clic pe \u201eModific\u0103\u201d, iar apoi continua\u021bi procesul f\u0103c\u00e2nd clic pe \u201eLivreaz\u0103 la aceast\u0103 adres\u0103\u201d.[\/vc_column_text][vc_single_image image=&#8221;3126&#8243; img_size=&#8221;full&#8221;][vc_column_text]La pasul 4, g\u0103si\u021bi detaliile comenzii dumneavoastr\u0103 (numele companiei, num\u0103rul de containere care urmeaz\u0103 s\u0103 fie livrate). Pute\u021bi modifica f\u0103c\u00e2nd clic pe \u201eMODIFIC\u0102\u201d sau pute\u021bi \u0219terge cererea f\u0103c\u00e2nd clic pe co\u0219ul de gunoi. Dup\u0103 ce face\u021bi clic pe \u201eConfirm\u0103 comanda\u201d, cererea dumneavoastr\u0103 este trimis\u0103. Dac\u0103 dori\u021bi s\u0103 ad\u0103uga\u021bi o alt\u0103 comand\u0103 pentru un alt site, pute\u021bi face clic pe \u201eAD\u0102UGA\u021aI O COMAND\u0102 PENTRU UN ALT SITE\u201d.[\/vc_column_text][vc_single_image image=&#8221;3151&#8243; img_size=&#8221;full&#8221;][vc_column_text]Dup\u0103 ce comanda dumneavoastr\u0103 este procesat\u0103, ve\u021bi primi un email de confirmare a comenzii cu detaliile acesteia \u00een termen de 24 de ore. Pute\u021bi anula comanda \u00een urm\u0103toarele 4 ore pe pagina de istoric.[\/vc_column_text][vc_single_image image=&#8221;1320&#8243; img_size=&#8221;full&#8221;][vc_column_text]Odat\u0103 ce comanda dumneavoastr\u0103 este procesat\u0103, primi\u021bi un e-mail de confirmare a comenzii cu detaliile acesteia \u00een termen de 24 de ore. Pute\u021bi anula comanda \u00een urm\u0103toarele 4 ore, pe pagina de istoric.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Este posibil s\u0103 descarc o etichet\u0103 pentru a-mi returna cartu\u0219ele f\u0103r\u0103 a comanda un container?&#8221;][vc_column_text]Lexmark face progrese importante \u00een conservarea resurselor, ajut\u00e2ndu-v\u0103 \u00een acela\u0219i timp s\u0103 reduce\u021bi de\u0219eurile. Programul \u201eCollected by Lexmark\u201d vine \u00een completarea obliga\u021biilor noastre legale.<\/p>\n<p>Clien\u021bii no\u0219tri \u00ee\u0219i pot depune cartu\u0219ele la punctele de colectare DEEE cele mai apropiate, \u00eens\u0103, dac\u0103 doresc s\u0103 aib\u0103 un rol activ \u00een economia circular\u0103, pot sprijini acest program.<\/p>\n<p>\u00cempreun\u0103 putem contribui la combaterea penurii de resurse \u0219i la cre\u0219terea num\u0103rului de produse recondi\u021bionate. Prin urmare, programul nostru de economie circular\u0103 este conceput pentru retururile \u00een vrac, nu pentru retururile individuale, pentru a r\u0103m\u00e2ne consecven\u021bi cu obiectivul de protejare a mediului.<\/p>\n<p>Oferirea unei etichete de retur individuale ar presupune mai mult h\u00e2rtie pentru imprimante \u0219i mai mult plastic, mai mult transport \u0219i, implicit, mai mult\u0103 poluare.<\/p>\n<p>\u00cen schimb, Lexmark ofer\u0103 utilizatorilor individuali o cutie mic\u0103 \u00een care pot \u00eenc\u0103pea p\u00e2n\u0103 la 4 cartu\u0219e. Aceasta este op\u021biunea de container mic pentru consumatorii care doresc s\u0103 favorizeze reutilizarea \u00een locul recicl\u0103rii[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Nu g\u0103sesc referin\u021ba imprimantei mele.&#8221;][vc_column_text]Num\u0103rul de serie al imprimantei trebuie s\u0103 fie :<\/p>\n<ul>\n<li>Exact 13 cifre (dac\u0103 num\u0103rul pe care \u00eel ave\u021bi nu are 13 caractere, ad\u0103uga\u021bi \u201e0\u201d pentru a ajunge la 13).<\/li>\n<li>Primele 5 cifre trebuie s\u0103 fie numere.<\/li>\n<li>Ultimele 8 caractere pot fi o combina\u021bie de cifre \u0219i litere.<\/li>\n<li>\u00cen mod normal se g\u0103se\u0219te \u00een spatele u\u0219ii frontale sau pe eticheta de pe capacul posterior al imprimantei.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Este acest program gratuit?&#8221;][vc_column_text]Collected by Lexmark este platforma web care permite companiilor mijlocii \u0219i mari s\u0103 participe la LCCP (consum de cel pu\u021bin 10 cartu\u0219e pe an). Este gratuit\u0103 \u0219i faciliteaz\u0103 gestionarea colect\u0103rii cartu\u0219elor la sf\u00e2r\u0219itul ciclului lor de via\u021b\u0103, contribuind la recondi\u021bionarea acestora \u00eenainte de a fi complet reciclate. Programul Collected by Lexmark consolideaz\u0103 strategia de responsabilitate social\u0103 corporativ\u0103 a tuturor p\u0103r\u021bilor implicate \u0219i sprijin\u0103 participarea clien\u021bilor no\u0219tri la economia circular\u0103.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Cum pot comanda un container?&#8221;][vc_single_image image=&#8221;3102&#8243; img_size=&#8221;full&#8221;][vc_column_text]Pentru a comanda noi containere pentru compania dumneavoastr\u0103, face\u021bi clic pe \u201eComand\u0103 containere\u201d. Lista companiilor dumneavoastr\u0103 va fi afi\u0219at\u0103. Datorit\u0103 motorului de c\u0103utare, pute\u021bi g\u0103si cu u\u0219urin\u021b\u0103 o companie tast\u00e2nd numele acesteia \u0219i codul po\u0219tal.<br \/>\nPute\u021bi vedea num\u0103rul fiec\u0103rui tip de cutie pe care \u00eel ave\u021bi \u00een stoc (\u00een func\u021bie de alocarea \u021b\u0103rii). \u00cen cazul \u00een care vede\u021bi dou\u0103 cifre, de exemplu 1+1, \u00eenseamn\u0103 c\u0103 ave\u021bi 1 cutie \u00een stoc \u0219i 1 cutie \u00een curs de comand\u0103 \u00een co\u0219ul dumneavoastr\u0103.[\/vc_column_text][vc_single_image image=&#8221;3102&#8243; img_size=&#8221;full&#8221;][vc_column_text]Selecta\u021bi compania aleas\u0103 \u0219i, \u00een partea dreapt\u0103, face\u021bi clic pe \u201eSelecta\u021bi acest site\u201d. Pute\u021bi verifica informa\u021biile despre companiile dumneavoastr\u0103 f\u0103c\u00e2nd clic pe butonul \u201eVezi mai multe\u201d din st\u00e2nga.<\/p>\n<table>\n<tbody>\n<tr class=\"ng-star-inserted\">\n<td><img decoding=\"async\" src=\"https:\/\/lccp.bgs-tech.com\/assets\/images\/faq\/collecte\/camion.png\" alt=\"\" \/><\/td>\n<td>O comand\u0103 de containere este deja \u00een curs pentru aceast\u0103 companie, nu ve\u021bi putea comanda altele noi p\u00e2n\u0103 c\u00e2nd nu ve\u021bi primi comanda actual\u0103.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Dup\u0103 ce face\u021bi clic pe \u201eSelecta\u021bi acest site\u201d, ajunge\u021bi la a doua etap\u0103 a procesului, unde pute\u021bi alege dimensiunea \u0219i cantitatea de containere de care ave\u021bi nevoie pentru livrare. Face\u021bi clic pe \u201eAd\u0103uga\u021bi \u00een co\u0219ul de cump\u0103r\u0103turi\u201d pentru a trece la pasul urm\u0103tor. Comanda dumneavoastr\u0103 este plasat\u0103 \u00een co\u0219ul de cump\u0103r\u0103turi. Pute\u021bi vedea \u00een ce etap\u0103 a procesului de comand\u0103 v\u0103 afla\u021bi datorit\u0103 barei de progres.[\/vc_column_text][vc_single_image image=&#8221;3114&#8243; img_size=&#8221;full&#8221;][vc_column_text]La pasul 3, g\u0103si\u021bi detaliile livr\u0103rii (numele companiei, adresa administrativ\u0103 \u0219i adresa de livrare a companiei). Pute\u021bi modifica adresa de livrare pur \u0219i simplu f\u0103c\u00e2nd clic pe \u201eModific\u0103\u201d \u0219i continua\u021bi procesul f\u0103c\u00e2nd clic pe \u201eLivreaz\u0103 la aceast\u0103 adres\u0103\u201d.[\/vc_column_text][vc_single_image image=&#8221;3126&#8243; img_size=&#8221;full&#8221;][vc_column_text]La pasul 4, g\u0103si\u021bi detaliile comenzii dumneavoastr\u0103 (numele companiei, num\u0103rul de containere care urmeaz\u0103 s\u0103 fie livrate). Pute\u021bi modifica f\u0103c\u00e2nd clic pe \u201eMODIFY\u201d sau pute\u021bi \u0219terge cererea f\u0103c\u00e2nd clic pe co\u0219ul de gunoi. Dup\u0103 ce face\u021bi clic pe \u201eConfirm\u0103 comanda\u201d, cererea dumneavoastr\u0103 este trimis\u0103. Dac\u0103 dori\u021bi s\u0103 ad\u0103uga\u021bi o alt\u0103 comand\u0103 pentru un alt site, pute\u021bi face clic pe \u201eAD\u0102UGA\u021aI O COMAND\u0102 PENTRU UN ALT SITE\u201d[\/vc_column_text][vc_single_image image=&#8221;3138&#8243; img_size=&#8221;full&#8221;][vc_column_text]Odat\u0103 ce comanda dumneavoastr\u0103 este procesat\u0103, primi\u021bi un e-mail de confirmare a comenzii cu detaliile acesteia \u00een termen de 24 de ore. Pute\u021bi anula comanda \u00een urm\u0103toarele 4 ore, \u00een pagina de istoric.[\/vc_column_text][vc_single_image image=&#8221;3151&#8243; img_size=&#8221;full&#8221;][vc_column_text]\u00cen orice etap\u0103 a acestui proces pute\u021bi reveni la etapa anterioar\u0103 f\u0103c\u00e2nd clic pe butonul \u201e\u00cenapoi\u201d. \u00cen plus, dac\u0103 reveni\u021bi la prima etap\u0103, comanda dumneavoastr\u0103 r\u0103m\u00e2ne salvat\u0103 \u00een co\u0219. Prin urmare, o pute\u021bi relua oric\u00e2nd.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Cum pot solicita o preluare?&#8221;][vc_single_image image=&#8221;3163&#8243; img_size=&#8221;full&#8221;][vc_column_text]Pentru a solicita ridicarea unui container pentru compania dumneavoastr\u0103, face\u021bi clic pe \u201eRequest a pickup\u201d. Lista companiilor dumneavoastr\u0103 este afi\u0219at\u0103. Datorit\u0103 motorului de c\u0103utare, pute\u021bi g\u0103si cu u\u0219urin\u021b\u0103 o companie tast\u00e2nd numele sau codul po\u0219tal al acesteia.[\/vc_column_text][vc_single_image image=&#8221;3175&#8243; img_size=&#8221;full&#8221;][vc_column_text]Selecta\u021bi compania dorit\u0103 f\u0103c\u00e2nd clic pe \u201eSelect this site\u201d. Pute\u021bi verifica informa\u021biile despre companiile dumneavoastr\u0103 f\u0103c\u00e2nd clic pe butonul \u201eSee more\u201d din st\u00e2nga. Este posibil s\u0103 vede\u021bi o pictogram\u0103 :<\/p>\n<table>\n<tbody>\n<tr class=\"ng-star-inserted\">\n<td><img decoding=\"async\" src=\"https:\/\/lccp.bgs-tech.com\/assets\/images\/faq\/collecte\/camion.png\" alt=\"\" \/><\/td>\n<td>O cerere de colectare este deja \u00een curs pentru aceast\u0103 companie, nu ve\u021bi putea solicita una nou\u0103 p\u00e2n\u0103 c\u00e2nd colectarea dumneavoastr\u0103 nu va fi finalizat\u0103.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Dup\u0103 ce face\u021bi clic pe \u201eSelecta\u021bi acest site\u201d, ajunge\u021bi la a doua etap\u0103 a procesului, unde pute\u021bi alege dimensiunea \u0219i cantitatea de containere care trebuie colectate (maximum 5 containere per dimensiune \u0219i per colectare). \u00cen partea de sus pute\u021bi vedea informa\u021biile companiei dumneavoastr\u0103. Face\u021bi clic pe \u201eConfirm\u0103 preluarea\u201d pentru a trece la urm\u0103toarea etap\u0103. Pute\u021bi vedea \u00een ce etap\u0103 a procesului de preluare v\u0103 afla\u021bi datorit\u0103 barei de progres.<br \/>\nPute\u021bi modifica sau \u0219terge cererea \u00een ultima faz\u0103 de confirmare.[\/vc_column_text][vc_single_image image=&#8221;3211&#8243; img_size=&#8221;full&#8221;][vc_column_text]La pasul 3, ave\u021bi acces la detaliile de colectare (numele companiei, adresa administrativ\u0103 \u0219i adresa de colectare a companiei). Pute\u021bi modifica adresa de colectare f\u0103c\u00e2nd clic pe \u201eModific\u0103\u201d, apoi continua\u021bi procesul f\u0103c\u00e2nd clic pe \u201eColecteaz\u0103 la aceast\u0103 adres\u0103\u201d.[\/vc_column_text][vc_single_image image=&#8221;3223&#8243; img_size=&#8221;full&#8221;][vc_column_text]La pasul 4 g\u0103si\u021bi detaliile cererii de colectare (numele companiei, num\u0103rul de containere de ridicat). Pute\u021bi modifica cererea sau o pute\u021bi \u0219terge f\u0103c\u00e2nd clic pe pictograma co\u0219ului. Dup\u0103 ce face\u021bi clic pe \u201eConfirm\u0103 colectarea\u201d, cererea dumneavoastr\u0103 este trimis\u0103. Dac\u0103 dori\u021bi s\u0103 ad\u0103uga\u021bi o alt\u0103 colectare pentru un alt site, pute\u021bi face clic pe \u201eAD\u0102UGA\u021aI O COLECTARE PENTRU UN ALT SITE\u201d.[\/vc_column_text][vc_single_image image=&#8221;3235&#8243; img_size=&#8221;full&#8221;][vc_column_text]Odat\u0103 ce cererea dumneavoastr\u0103 de colectare este procesat\u0103, ve\u021bi primi un e-mail de confirmare cu detaliile colect\u0103rii \u00een termen de 24 de ore. Pute\u021bi anula cererea \u00een urm\u0103toarele 4 ore, \u00een pagina \u201eIstoric\u201d.[\/vc_column_text][vc_single_image image=&#8221;3247&#8243; img_size=&#8221;full&#8221;][vc_column_text]Pe parcursul fiec\u0103rei etape a acestui proces, pute\u021bi reveni la etapa anterioar\u0103 f\u0103c\u00e2nd clic pe butonul \u201e\u00cenapoi\u201d. Mai mult, dac\u0103 reveni\u021bi la prima etap\u0103, comanda dumneavoastr\u0103 este \u00eenc\u0103 prezent\u0103 \u00een co\u0219. Prin urmare, pute\u021bi relua solicitarea de preluare \u00een orice moment.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;A\u0219 dori s\u0103 \u0219tiu unde este comanda mea.&#8221;][vc_single_image image=&#8221;3283&#8243; img_size=&#8221;full&#8221;][vc_column_text]Pentru a urm\u0103ri progresul comenzii dumneavoastr\u0103, face\u021bi clic pe \u201eIstoric\u201d. Datorit\u0103 motorului de c\u0103utare, pute\u021bi g\u0103si cu u\u0219urin\u021b\u0103 o companie tast\u00e2nd numele \u0219i codul po\u0219tal al acesteia.[\/vc_column_text][vc_single_image image=&#8221;3295&#8243; img_size=&#8221;full&#8221;][vc_column_text]C\u0103utarea avansat\u0103 v\u0103 permite s\u0103 g\u0103si\u021bi u\u0219or o comand\u0103: selecta\u021bi \u201eComand\u0103\u201d \u0219i starea comenzii dumneavoastr\u0103:<\/p>\n<p>Stare \u201e\u00cen a\u0219teptare\u201d :<br \/>\ncomanda a fost \u00eenregistrat\u0103 de programul Collected by Lexmark.<\/p>\n<p>Stare \u201eConfirmat\u0103\u201d :<br \/>\ncomanda a fost confirmat\u0103 de programul Collected by Lexmark \u0219i este \u00een preg\u0103tire; va fi livrat\u0103 \u00een termen de 10 zile. Num\u0103rul de urm\u0103rire al comenzii apare de \u00eendat\u0103 ce aceasta este confirmat\u0103.<\/p>\n<p>Stare \u201eExpediat\u0103\u201d :<br \/>\ncomanda a fost expediat\u0103. Data livr\u0103rii este confirmat\u0103.<\/p>\n<p>Stare \u201eLivrat\u0103\u201d :<br \/>\ncomanda a fost recep\u021bionat\u0103 de compania dumneavoastr\u0103.<\/p>\n<p>Stare \u201eAnulat\u0103\u201d :<br \/>\ncomanda a fost anulat\u0103.<\/p>\n<p>Stare \u201eRespins\u0103 din motive ale transportatorului\u201d :<br \/>\ncomanda a fost anulat\u0103 dup\u0103 mai multe \u00eencerc\u0103ri nereu\u0219ite de livrare.<br \/>\nContact: knlux.reverselogistics@kuehne-nagel.com<\/p>\n<p>Stare \u201eE\u0219uat\u0103\u201d :<br \/>\ncomanda a e\u0219uat (de exemplu, nu era nimeni la sediu pentru a preda cutiile, sau au ap\u0103rut probleme interne pe partea transportatorului, precum deteriorarea coletului&#8230;). \u00cen acest caz, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 logistic\u0103:<br \/>\nknlux.reverselogistics@kuehne-nagel.com<\/p>\n<p>Stare \u201e\u00cen a\u0219teptare de confirmare\u201d :<br \/>\ncomanda nu a fost finalizat\u0103; clientul prime\u0219te un email \u0219i are 48 de ore pentru a contacta echipa logistic\u0103.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;A\u0219 vrea s\u0103 \u0219tiu unde este pickup-ul meu.&#8221;][vc_single_image image=&#8221;3283&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">To track the progress of your pickup request, click on \u00ab History \u00bb.\u00a0<\/span><span class=\"ng-star-inserted\">Thanks to the search engine you can easily find a company by typing its name and its zipcode.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3295&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p data-start=\"347\" data-end=\"438\"><strong data-start=\"347\" data-end=\"369\">Stadiu \u201e\u00een curs\u201d :<\/strong><br data-start=\"369\" data-end=\"372\" \/>Solicitarea a fost \u00eenregistrat\u0103 \u00een programul Collected by Lexmark.<\/p>\n<p data-start=\"440\" data-end=\"667\"><strong data-start=\"440\" data-end=\"465\">Stadiu \u201econfirmat\u0103\u201d :<\/strong><br data-start=\"465\" data-end=\"468\" \/>Ridicarea a fost confirmat\u0103 de programul Collected by Lexmark \u0219i este \u00een preg\u0103tire; va fi procesat\u0103 \u00een maximum 5 zile.<br data-start=\"586\" data-end=\"589\" \/>Num\u0103rul de urm\u0103rire al ridic\u0103rii apare imediat ce solicitarea este confirmat\u0103.<\/p>\n<p data-start=\"669\" data-end=\"759\"><strong data-start=\"669\" data-end=\"693\">Stadiu \u201ecolectat\u0103\u201d :<\/strong><br data-start=\"693\" data-end=\"696\" \/>Ridicarea a fost efectuat\u0103 cu succes \u00een compania dumneavoastr\u0103.<\/p>\n<p data-start=\"761\" data-end=\"811\"><strong data-start=\"761\" data-end=\"783\">Stadiu \u201eanulat\u0103\u201d :<\/strong><br data-start=\"783\" data-end=\"786\" \/>Ridicarea a fost anulat\u0103.<\/p>\n<p data-start=\"813\" data-end=\"1104\"><strong data-start=\"813\" data-end=\"871\">Stadiu \u201eRefuzat\u0103 din motive ce \u021bin de transportator\u201d :<\/strong><br data-start=\"871\" data-end=\"874\" \/>Solicitarea a fost anulat\u0103 dup\u0103 mai multe \u00eencerc\u0103ri nereu\u0219ite de ridicare.<br data-start=\"948\" data-end=\"951\" \/>Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid compania: introduce\u021bi numele companiei \u0219i codul po\u0219tal.<br data-start=\"1052\" data-end=\"1055\" \/>Solicitarea a fost anulat\u0103 la cererea clientului.<\/p>\n<p data-start=\"1106\" data-end=\"1430\"><strong data-start=\"1106\" data-end=\"1132\">Stadiu \u201eNu a reu\u0219it\u201d :<\/strong><br data-start=\"1132\" data-end=\"1135\" \/>Ridicarea nu a putut fi efectuat\u0103 \u2013 de exemplu, nu a fost nimeni la unitate pentru a preda cutiile, sau au existat probleme interne din partea transportatorului (cutia deteriorat\u0103 etc.).<br data-start=\"1321\" data-end=\"1324\" \/>\u00cen acest caz, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 logistic\u0103: <strong data-start=\"1387\" data-end=\"1430\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1389\" data-end=\"1428\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/strong><\/p>\n<p data-start=\"1432\" data-end=\"1586\"><strong data-start=\"1432\" data-end=\"1459\">Stadiu \u201e\u00cen a\u0219teptare\u201d :<\/strong><br data-start=\"1459\" data-end=\"1462\" \/>Ridicarea nu a fost finalizat\u0103; clientul prime\u0219te un e-mail \u0219i are 14 zile la dispozi\u021bie pentru a contacta echipa logistic\u0103.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;\u00cencerc s\u0103 adaug o companie la site-urile mele, dar nu reu\u0219esc s\u0103 o fac.&#8221;][vc_column_text]C\u00e2nd face\u021bi clic pe \u201eMy Sites\u201d, ave\u021bi afi\u0219at\u0103 lista tuturor companiilor asociate contului dumneavoastr\u0103. Pute\u021bi \u0219terge o companie f\u0103c\u00e2nd clic pe crucea ro\u0219ie sau pute\u021bi ad\u0103uga o companie nou\u0103 f\u0103c\u00e2nd clic pe \u201eAdd a new site\u201d.[\/vc_column_text][vc_single_image image=&#8221;3307&#8243; img_size=&#8221;full&#8221;][vc_column_text]Trebuie doar s\u0103 completa\u021bi numele noii companii \u0219i adresa. API-ul Google va sugera automat adrese, iar dac\u0103 selecta\u021bi una, aceasta va fi completat\u0103 automat.[\/vc_column_text][vc_single_image image=&#8221;3319&#8243; img_size=&#8221;full&#8221;][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row el_id=&#8221;lecp&#8221; el_class=&#8221;frequent_question&#8221;][vc_column][vc_column_text]<\/p>\n<h2>\u00ceNTREB\u0102RI FRECVENTE DESPRE PROGRAMUL DE COLECTARE A IMPRIMANTELOR<\/h2>\n<p>[\/vc_column_text][vc_accordion active_tab=&#8221;&#8221; collapsible=&#8221;yes&#8221;][vc_accordion_tab title=&#8221;Ce este programul LECP?&#8221;][vc_column_text]<span class=\"ng-star-inserted\">The Collected by Lexmark programme has two different programmes : LCCP, for the collection of Cartridges and LECP for collection of Printers.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">LECP is a Lexmark Printers Collection Programme. It facilitates the collection management of the printers at their end of life and helps their remanufacturing before they are fully recycled. Printers are either remanufactured or dismantled for usable parts.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">The Collected by Lexmark programme enhances all stakeholders corporate social responsability\u2019s strategy and helps the participation of our customers in the circular economy.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Care sunt condi\u021biile de \u00eenscriere \u00een program?&#8221;][vc_column_text]<\/p>\n<ul>\n<li class=\"ng-star-inserted\">To be a private or public company and to have a national authentication number<\/li>\n<li class=\"ng-star-inserted\">To be a company located in Europe<\/li>\n<li class=\"ng-star-inserted\">To share with Lexmark a contact representing the company that will manage the programme<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Mi-am uitat parola. Ce trebuie s\u0103 fac?&#8221;][vc_column_text]<span class=\"ng-star-inserted\">If your company is already registered and if you have not yet activated your password, or if you have forgotten your password, click on \u00ab Forgot your password ? \u00bb on the homepage to be redirected to the password reset form.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">After having entered your email address, you will receive by email the link to set a new password.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">The link will be active for the next 24 hours. Think about checking your spams.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Cum pot contacta Lexmark?&#8221;][vc_column_text]<span class=\"ng-star-inserted\">If you can\u2019t find the answer to your question in this FAQ, we invite you to contact us via the dedicated\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Cum pot urm\u0103ri evolu\u021bia cererii mele de preluare?&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Check that the email is not in your spam. After 24H, should you not receive any email, please contact us via the\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Care este diferen\u021ba dintre o cerere de preluare \u0219i o cerere de r\u0103scump\u0103rare?&#8221; el_id=&#8221;hidebb-1&#8243;][vc_column_text]<span class=\"ng-star-inserted\">In case the owner of the printers is Lexmark, it is Takeback.<br \/>\n<\/span><span class=\"ng-star-inserted\">In case the owner of the printers is not Lexmark, it is a Buyback.<br \/>\n<\/span><span class=\"ng-star-inserted\">The owner of the printers might decide to give the printers to Lexmark free of charge. In this case the transaction is a Takeback, not a Buyback.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;accordion&#8221; el_id=&#8221;lccp_acc&#8221;][vc_row el_class=&#8221;title_section&#8221; el_id=&#8221;lccp_title&#8221;][vc_column]<div class=\"ult-spacer spacer-69f565b245672\" data-id=\"69f565b245672\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<h2>RUBRICILE FAQ<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;frequent_question active&#8221; el_id=&#8221;lccp_acc&#8221;][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;cartridge&#8221;][vc_column_text el_id=&#8221;1&#8243; el_class=&#8221;accordion-title active&#8221;]\u00abCOLLECTED BY LEXMARK\u00bb<br \/>\nPROGRAMUL CONTAINER[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;2&#8243;]\u00ceNSCRIERE \u00ceN PROGRAM[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;3&#8243;]PENTRU CONECTARE[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;4&#8243;]CONTUL MEU[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;5&#8243;]COMANDAREA UNUI CONTAINER[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;6&#8243;]SOLICITARE COLECTARE[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;7&#8243;]PROGRAMUL ECOBOX[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;8&#8243;]PROGRAM DE CONTENITOR \u201eCOLLECTED BY LEXMARK\u201d PENTRU INDIVIDUI[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;9&#8243;]pagina de &#8220;raportare&#8221;[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion spacing=&#8221;10&#8243; gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_id=&#8221;categories_1&#8243; el_class=&#8221;accordion-content&#8221;][vc_tta_section title=&#8221;DE CE OFER\u0102 LEXMARK PROGRAMUL DE COLECTARE A CARTU\u0218ELOR LEXMARK (LCCP)?&#8221; tab_id=&#8221;1707706544151-114c2039-59f0&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Lexmark ofer\u0103 LCCP pentru a sprijini economia circular\u0103, pun\u00e2nd la dispozi\u021bia clien\u021bilor metode gratuite \u0219i simple de reciclare \u0219i reutilizare responsabil\u0103 a consumabilelor Lexmark goale. LCCP sus\u021bine, de asemenea, termenii acordului asociat cu imprimanta \u0219i computerul \u0219i cu\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.lexmark.com\/en_us\/products\/supplies-and-accessories\/lexmark-return-cartridges.html\" target=\"_blank\" rel=\"noopener\">Program de returnare\u00a0<\/a><\/span><span class=\"ng-star-inserted\">consumabile.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;LA CE ESTE DESTINAT\u0102 COLECTAREA DE C\u0102TRE LEXMARK?&#8221; tab_id=&#8221;1707706544161-00d62e9e-4ae5&#8243;][vc_column_text]Colectat\u0103 de Lexmark este platforma web care permite companiilor medii \u0219i mari s\u0103 participe la LCCP (consum \u00eencep\u00e2nd cu 10 cartu\u0219e pe an). Acesta este gratuit \u0219i ajut\u0103 la gestionarea colect\u0103rii cartu\u0219elor scoase din uz \u0219i ofer\u0103 asisten\u021b\u0103 pentru recondi\u021bionarea acestora \u00eenainte de reciclarea complet\u0103. Programul Collected by Lexmark consolideaz\u0103 strategia de responsabilitate social\u0103 corporativ\u0103 a tuturor p\u0103r\u021bilor interesate \u0219i \u00eei ajut\u0103 pe clien\u021bii no\u0219tri s\u0103 participe la economia circular\u0103.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CINE POATE UTILIZA PLATFORMA COLECTAT\u0102 DE LEXMARK?&#8221; tab_id=&#8221;1707706639937-75007bb8-2e11&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Platforma Collected by Lexmark poate fi utilizat\u0103 de \u00eentreprinderile care doresc s\u0103 fac\u0103 parte dintr-o abordare de economie circular\u0103 prin reutilizarea\/reciclarea cartu\u0219elor Lexmark uzate. Prin participarea la acest program, compania se angajeaz\u0103 s\u0103:<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">S\u0103 returneze cartu\u0219ele eligibile (a\u0219a cum sunt definite \u00een Condi\u021biile Generale de Utilizare) la Lexmark \u00een vederea recuper\u0103rii acestora conform termenilor \u0219i condi\u021biilor din Condi\u021biile Generale de Utilizare.<\/li>\n<li class=\"ng-star-inserted\">S\u0103 informeze persoanele din compania sa, care gestioneaz\u0103 consumabilele uzate, despre participarea sa la acest program.<\/li>\n<li class=\"ng-star-inserted\">S\u0103 se conformeze obliga\u021biilor reglementare privind DEEE-urile (De\u0219euri de Echipamente Electrice \u0219i Electronice) pentru orice cartu\u0219 care nu ar fi returnat la Lexmark.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">Eligibilitate: Lexmark nu \u00ee\u0219i poate asuma responsabilitatea pentru orice alt tip de de\u0219euri. Orice eliminare a cartu\u0219elor, altele dec\u00e2t consumabilele de marc\u0103 Lexmark (inclusiv cartu\u0219ele de la ter\u021bi sau consumabilele care nu sunt de la Lexmark), poate duce la rezilierea imediat\u0103 a contractului.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CARE SUNT CONDI\u021aIILE DE \u00ceNSCRIERE \u00ceN PROGRAM?&#8221; tab_id=&#8221;1707751816736-8f40ecee-5897&#8243;][vc_column_text]<\/p>\n<ul>\n<li class=\"ng-star-inserted\">S\u0103 fi\u021bi o companie, privat\u0103 sau public\u0103 \u0219i s\u0103 dispune\u021bi de un cod unic de \u00eenregistrare.<\/li>\n<li class=\"ng-star-inserted\">S\u0103 fi\u021bi o companie cu sediul \u00een Rom\u00e2nia.<\/li>\n<li class=\"ng-star-inserted\">S\u0103 transmite\u021bi datele de contact ale unei persoane care reprezint\u0103 compania \u0219i care va administra programul.<\/li>\n<li class=\"ng-star-inserted\">S\u0103 utiliza\u021bi cartu\u0219e Lexmark eligibile (a\u0219a cum sunt definite \u00een Condi\u021biile Generale de Utilizare).<\/li>\n<li class=\"ng-star-inserted\">S\u0103 utiliza\u021bi containerele de cartu\u0219e prev\u0103zute \u00een scopul colect\u0103rii.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CE PRODUSE SUNT COLECTATE \u00ceN CADRUL PROGRAMULUI?&#8221; tab_id=&#8221;1707751837405-ae008c06-5398&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Collected by Lexmark accept\u0103 o varietate de produse Lexmark, dincolo de simplele cartu\u0219e. <\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/assets\/pdf\/Lexmark_Cartridge_Types_with_pictures.pdf\" target=\"_blank\" rel=\"noopener\">Face\u021bi clic aici pentru a desc\u0103rca tipurile de produse.<\/a><\/span><\/p>\n<p>Cutiile dvs. de colectare trebuie s\u0103 con\u021bin\u0103 numai cartu\u0219e marca Lexmark.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_id=&#8221;categories_2&#8243; el_class=&#8221;accordion-content&#8221;][vc_tta_section title=&#8221;CARE ESTE MODALITATEA DE \u00ceNSCRIERE \u00ceN PROGRAMUL COLLECTED BY LEXMARK?&#8221; tab_id=&#8221;1707706677961-683f1272-1340&#8243;][vc_single_image image=&#8221;1104&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">To register for the Collected by Lexmark programme, visit\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"http:\/\/www.collectedbylexmark.com\/\" target=\"_blank\" rel=\"noopener\">www.collectedbylexmark.com<\/a>\u00a0<\/span><span class=\"ng-star-inserted\">and click on \u00ab Create new account \u00bb. You will then be redirected to the registration form. Be sure to enter a professional email address so that your registration is validated.<\/span>[\/vc_column_text][vc_column_text]<span class=\"ng-star-inserted\">Pentru a v\u0103 \u00eenscrie \u00een programul Collected by Lexmark, merge\u021bi pe\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"http:\/\/www.collectedbylexmark.com\/\" target=\"_blank\" rel=\"noopener\">www.collectedbylexmark.com<\/a>\u00a0<\/span><span class=\"ng-star-inserted\">\u0219i face\u021bi clic pe \u201e\u00censcrie\u021bi-v\u0103\u201d. Ve\u021bi fi apoi direc\u021bionat spre formularul de \u00eenscriere. Ave\u021bi grij\u0103 s\u0103 introduce\u021bi o adres\u0103 de e-mail profesional\u0103, pentru ca \u00eenscrierea dumneavoastr\u0103 s\u0103 fie validat\u0103.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"ng-star-inserted\">C\u00e2nd \u00eenregistra\u021bi un cont, pute\u021bi ad\u0103uga doar o singur\u0103 loca\u021bie. Va trebui s\u0103 completa\u021bi formularul de mai jos cu datele dvs. personale \u0219i informa\u021biile companiei. C\u00e2nd completa\u021bi adresa companiei, Google API sugereaz\u0103 automat adrese din baza sa de date (procesul de completare automat\u0103).<\/span>[\/vc_column_text][vc_single_image image=&#8221;1092&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">\u00cen cazul \u00een care compania dumneavoastr\u0103 este deja \u00eenscris\u0103 \u00een program, nu ve\u021bi mai putea s\u0103 o \u00eenregistra\u021bi \u00eenc\u0103 o dat\u0103. V\u0103 vom trimite datele de contact ale persoanei care este deja \u00eenregistrat\u0103 din compania dumneavoastr\u0103.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"ng-star-inserted\">Nota bene: pentru a ad\u0103uga o nou\u0103 loca\u021bie la cele deja existente sau pentru a actualiza profilul companiei, nu utiliza\u021bi butonul de conectare \u201eCREARE CONT NOU\u201d. Trebuie s\u0103 v\u0103 conecta\u021bi \u0219i s\u0103 intra\u021bi \u00een Unit\u0103\u021bile mele.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"ng-star-inserted\">Dac\u0103 ave\u021bi mai multe site-uri de \u00eenregistrat, v\u0103 rug\u0103m s\u0103 solicita\u021bi \u0219ablonul de \u00eenc\u0103rcare \u00een mas\u0103 a fi\u0219ierului Excel prin reprezentantul dvs. de v\u00e2nz\u0103ri Lexmark sau prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">formularul de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;NU REU\u0218ESC S\u0102 M\u0102 CONECTEZ. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707706677976-54958362-d1fb&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Verifica\u021bi dac\u0103 :<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Sunte\u021bi eligibil pentru program.<\/li>\n<li class=\"ng-star-inserted\">Adresa de e-mail introdus\u0103 este o adres\u0103 de e-mail profesional\u0103.<\/li>\n<li class=\"ng-star-inserted\">De asemenea, ave\u021bi grij\u0103 s\u0103 completa\u021bi toate c\u00e2mpurile obligatorii.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">Dac\u0103 compania dumneavoastr\u0103 este \u00eenscris\u0103 deja \u00een program, v\u0103 vom comunica datele de contact ale persoanei deja \u00eenregistrate pentru compania dumneavoastr\u0103. Dac\u0103 aceasta nu mai lucreaz\u0103 la dumneavoastr\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin intermediul formularului de contact, men\u021bion\u00e2nd adresa dumneavoastr\u0103 de e-mail.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_id=&#8221;categories_3&#8243; el_class=&#8221;accordion-content&#8221;][vc_tta_section title=&#8221;MI-AM UITAT PAROLA. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707918606900-b19c606d-e477&#8243;][vc_column_text]\u00cen cazul \u00een care compania dumneavoastr\u0103 este deja \u00eenregistrat\u0103 \u0219i nu v-a\u021bi activat \u00eenc\u0103 parola sau dac\u0103 v-a\u021bi uitat parola, face\u021bi clic pe \u201eParol\u0103 uitat\u0103?\u201d de pe pagina de start. Pentru a fi redirec\u021bionat spre formularul de resetare a parolei. Dup\u0103 ce v-a\u021bi introdus adresa de email, ve\u021bi primi prin email linkul pentru setarea unei noi parole. Check that the email is not in your spam, and then try the password reset again. Dac\u0103 nu a\u021bi primit niciun e-mail de la noi, contacta\u021bi-ne prin intermediul formularului de contact.[\/vc_column_text][vc_single_image image=&#8221;1149&#8243; img_size=&#8221;full&#8221;][vc_single_image image=&#8221;1161&#8243; img_size=&#8221;full&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;VREAU S\u0102-MI MODIFIC PAROLA. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707918607024-ecef870a-66df&#8221;][vc_column_text]Pentru a v\u0103 modifica parola, merge\u021bi \u00een rubrica \u201eProfilul meu\u201d din contul dumneavoastr\u0103. Acolo ve\u021bi putea s\u0103 v\u0103 modifica\u021bi parola.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;NU REU\u0218ESC S\u0102 M\u0102 CONECTEZ. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707919305976-0d8dc3a0-b7d2&#8243;][vc_column_text]Pentru a v\u0103 conecta la contul dumneavoastr\u0103 Collected by Lexmark, verifica\u021bi ca at\u00e2t adresa de e-mail introdus\u0103, c\u00e2t \u0219i parola asociat\u0103 s\u0103 fie corecte.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 M\u0102 CONECTEZ LA CONTUL MEU COLLECTED BY LEXMARK?&#8221; tab_id=&#8221;1707919400384-3b3893e6-4c88&#8243;][vc_column_text]Pentru a v\u0103 conecta pe contul dumneavoastr\u0103 Collected by Lexmark, introduce\u021bi adresa de email \u0219i parola pe care a\u021bi ales-o c\u00e2nd v-a\u021bi \u00eenregistrat \u00een program, apoi face\u021bi clic pe \u201eCONECTARE\u201d.[\/vc_column_text][vc_single_image image=&#8221;1137&#8243; img_size=&#8221;full&#8221;][vc_column_text]C\u00e2nd ad\u0103uga\u021bi o nou\u0103 loca\u021bie la cele deja existente sau actualiza\u021bi profilul unei companii, nu utiliza\u021bi butonul de conectare. Trebuie s\u0103 v\u0103 conecta\u021bi pe contul dumneavoastr\u0103 \u0219i s\u0103 intra\u021bi \u00een Unit\u0103\u021bile mele dup\u0103 ce v-a\u021bi conectat. Odat\u0103 conectat, ave\u021bi acces la tabloul dumneavoastr\u0103 de bord. Meniul, situat \u00een st\u00e2nga, v\u0103 ajut\u0103 s\u0103 naviga\u021bi pe platform\u0103.[\/vc_column_text][vc_single_image image=&#8221;3259&#8243; img_size=&#8221;full&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;NU AM PRIMIT NICIUN E-MAIL PENTRU RESETAREA PAROLEI MELE. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707919661577-6fad2a0a-b5ba&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Verifica\u021bi ca e-mailul s\u0103 nu fi ajuns \u00een spamuri, apoi relua\u021bi procedura de resetare a parolei. Dac\u0103 tot nu primi\u021bi un e-mail din partea noastr\u0103, contacta\u021bi-ne prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;NU AM PRIMIT NICIUN E-MAIL DE CONFIRMARE DE \u00ceNSCRIERE \u00ceN PROGRAM. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707919773116-eb8f067e-d806&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Verifica\u021bi ca e-mailul s\u0103 nu fi ajuns \u00een spamuri. Dac\u0103, dup\u0103 24 h, tot nu primi\u021bi un e-mail din partea noastr\u0103, contacta\u021bi-ne prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_id=&#8221;categories_4&#8243; el_class=&#8221;accordion-content&#8221;][vc_tta_section title=&#8221;CUM S\u0102-MI MODIFIC DATELE PERSONALE?&#8221; tab_id=&#8221;1707921200390-97a608f0-5a15&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Pentru a v\u0103 modifica datele personale, merge\u021bi \u00een rubrica \u201eProfilul meu\u201d din contul dumneavoastr\u0103. Acolo ve\u021bi putea s\u0103 modifica\u021bi datele urm\u0103toare :<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Nume<\/li>\n<li class=\"ng-star-inserted\">Prenume<\/li>\n<li class=\"ng-star-inserted\">Num\u0103r de telefon (fix \u0219i mobil)<\/li>\n<li class=\"ng-star-inserted\">Parol\u0103<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">Pentru a face modific\u0103ri, trebuie s\u0103 face\u021bi clic pe pictograma verde. Modific\u0103rile vor fi salvate automat. Emailul fiind ID-ul unic de conectare, el poate fi modificat doar de un administrator, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een cazul \u00een care trebuie s\u0103-l modifica\u021bi.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3271&#8243; img_size=&#8221;full&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 MODIFIC ADRESA COMPANIEI MELE?&#8221; tab_id=&#8221;1707921200498-aac0af54-48cc&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Compania dumneavoastr\u0103 s-a mutat? Dac\u0103 dori\u021bi s\u0103 actualiza\u021bi noua adres\u0103 a companiei dumneavoastr\u0103, v\u0103 invit\u0103m s\u0103 ne contacta\u021bi prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CE SE \u00ceNT\u00c2MPL\u0102 CU DATELE MELE PERSONALE?&#8221; tab_id=&#8221;1707921200548-00d9f771-9ad9&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Lexmark este con\u0219tient\u0103 de importan\u021ba respect\u0103rii datelor cu caracter personal care sunt prelucrate \u0219i ne angaj\u0103m s\u0103 protej\u0103m datele pe care ni le \u00eencredin\u021ba\u021bi. Pentru mai multe informa\u021bii, consulta\u021bi\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.lexmark.com\/ro_ro\/privacy-policy.html\" target=\"_blank\" rel=\"noopener\">Politica noastr\u0103 de confiden\u021bialitate.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 CONTACTEZ LEXMARK?&#8221; tab_id=&#8221;1707921200597-abe5497d-4c00&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Dac\u0103 nu g\u0103si\u021bi r\u0103spuns la \u00eentrebarea dumneavoastr\u0103 \u00een aceast\u0103 sec\u021biune \u00ce&amp;R, v\u0103 invit\u0103m s\u0103 ne contacta\u021bi prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact<\/a>\u00a0<\/span><span class=\"ng-star-inserted\">dedicat.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_5&#8243;][vc_tta_section title=&#8221;CUM S\u0102 COMAND CONTAINERE PENTRU COMPANIA MEA?&#8221; tab_id=&#8221;1707922740843-589a3bf3-f285&#8243;][vc_single_image image=&#8221;3102&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Pentru a comanda noi containere pentru compania dumneavoastr\u0103, face\u021bi clic pe \u201eComandare containere\u201d.\u00a0<\/span><span class=\"ng-star-inserted\">Se afi\u0219eaz\u0103 toate unit\u0103\u021bile dumneavoastr\u0103. Motorul de c\u0103utare\u00a0<\/span><span class=\"ng-star-inserted\">v\u0103 permite s\u0103 g\u0103si\u021bi rapid compania dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u po\u0219tal.<br \/>\n<\/span><span class=\"ng-star-inserted\">Pute\u021bi s\u0103 vizualiza\u021bi num\u0103rul de cutii din fiecare tip pe care-l ave\u021bi \u00een stoc (acesta depinde de alocarea pe \u021bar\u0103). \u00cen cazul \u00een care vizualiza\u021bi dou\u0103 cifre, cum ar fi 1+1, \u00eenseamn\u0103 c\u0103 ave\u021bi 1 cutie \u00een stoc \u0219i 1 cutie \u00een a\u0219teptare \u00een co\u0219ul dumneavoastr\u0103.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3444&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">\u00cen dreptul companiei respective, face\u021bi clic pe \u201eComandare\u201d.<\/span><\/p>\n<table>\n<tbody>\n<tr class=\"ng-star-inserted\">\n<td><img decoding=\"async\" src=\"https:\/\/www.collectedbylexmark.com\/assets\/images\/faq\/collecte\/camion.png\" alt=\"\" \/><\/td>\n<td>o comand\u0103 este deja \u00een curs pentru aceast\u0103 companie. Nu ve\u021bi putea solicita o nou\u0103 comand\u0103 dec\u00e2t dup\u0103 ce comanda \u00een curs va fi livrat\u0103.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span class=\"ng-star-inserted\">Dup\u0103 ce face\u021bi clic pe \u201eSelecta\u021bi acest site\u201d, ajunge\u021bi la al doilea pas al procesului, unde pute\u021bi alege dimensiunea \u0219i cantitatea de containere pe care trebuie s\u0103 le livra\u021bi. Face\u021bi clic pe \u201eAd\u0103uga\u021bi la co\u0219ul de cump\u0103r\u0103turi\u201d pentru a trece la pasul urm\u0103tor. Comanda dvs. este plasat\u0103 \u00een co\u0219ul de cump\u0103r\u0103turi. Pute\u021bi vedea la ce pas v\u0103 afla\u021bi \u00een procesul de comand\u0103 datorit\u0103 barei avansate de progres.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3114&#8243; img_size=&#8221;full&#8221;][vc_column_text]La etapa 3, g\u0103si\u021bi detaliile dumneavoastr\u0103 de livrare (numele companiei, adresa administrativ\u0103 \u0219i adresa de livrare a companiei). Pute\u021bi s\u0103 modifica\u021bi adresa de livrare f\u0103c\u00e2nd pur \u0219i simplu clic pe \u201eModificare\u201d \u0219i s\u0103 continua\u021bi procesul f\u0103c\u00e2nd clic pe \u201eLivra\u021bi la aceast\u0103 adres\u0103\u201d.[\/vc_column_text][vc_single_image image=&#8221;3126&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Apare o fereastr\u0103:\u00a0<\/span><span class=\"ng-star-inserted\">La etapa 4, g\u0103si\u021bi detaliile comenzii dumneavoastr\u0103 (numele companiei, num\u0103rul de containere de livrat).\u00a0<\/span><span class=\"ng-star-inserted\">Pute\u021bi s\u0103 modifica\u021bi f\u0103c\u00e2nd clic pe \u201eMODIFICARE\u201d sau s\u0103 \u0219terge\u021bi cererea f\u0103c\u00e2nd clic pe co\u0219ul de gunoi.\u00a0<\/span><span class=\"ng-star-inserted\">Dup\u0103 ce a\u021bi f\u0103cut clic pe \u201eConfirmare comand\u0103\u201d, cererea dumneavoastr\u0103 de comand\u0103 este trimis\u0103. Dac\u0103 dori\u021bi s\u0103 ad\u0103uga\u021bi o alt\u0103 comand\u0103, pentru o alt\u0103 unitate, pute\u021bi s\u0103 face\u021bi clic pe \u201eAD\u0102UGARE COMAND\u0102 PENTRU O ALT\u0102 UNITATE\u201d.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3138&#8243; img_size=&#8221;full&#8221;][vc_column_text]Dup\u0103 ce comanda este procesat\u0103, primi\u021bi un email de confirmare a comenzii cu detaliile comenzii dumneavoastr\u0103 \u00een termen de 24 h. Pute\u021bi anula comanda \u00een urm\u0103toarele 4 ore pe pagina Istoric.[\/vc_column_text][vc_single_image image=&#8221;3151&#8243; img_size=&#8221;full&#8221;][vc_column_text]\u00cen orice etap\u0103 a acestui proces pute\u021bi s\u0103 merge\u021bi la etapa precedent\u0103 f\u0103c\u00e2nd clic pe butonul \u201e\u00cenapoi\u201d. Mai mult, dac\u0103 merge\u021bi \u00eenapoi la prima etap\u0103, comanda dumneavoastr\u0103 r\u0103m\u00e2ne \u00eenregistrat\u0103 \u00een continuare \u00een co\u0219ul dumneavoastr\u0103. Prin urmare, pute\u021bi s\u0103 o relua\u021bi \u00een orice moment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;POT S\u0102 COMAND MAI MULTE CONTAINERE PENTRU COMPANIA MEA?&#8221; tab_id=&#8221;1707922740923-257b678f-cf80&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Pute\u021bi s\u0103 comanda\u021bi p\u00e2n\u0103 la 5 containere din fiecare m\u0103rime pentru compania dumneavoastr\u0103, adic\u0103 20 containere maximum per comand\u0103.<br \/>\n<\/span><span class=\"ng-star-inserted\">\u00cen cadrul demersului de economie circular\u0103 \u0219i de respectare a mediului, v\u0103 invit\u0103m s\u0103 comanda\u021bi m\u0103rimea \u0219i cantitatea de containere adecvate nevoilor dumneavoastr\u0103 \u0219i s\u0103 returna\u021bi containerele pline.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CARE CONTAINER ESTE CEL MAI ADECVAT PENTRU COMPANIA MEA?&#8221; tab_id=&#8221;1707922740971-90ef1ca3-9123&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Programul Collected by Lexmark permite comandarea a trei tipuri de containere diferite, fiecare adecvat consumului anual de cartu\u0219e din compania dumneavoastr\u0103.\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">UPDATE: Cutiile M&amp;L nu vor mai fi active pentru comenzi \u00een anumite \u021b\u0103ri.\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/blog\" target=\"_blank\" rel=\"noopener\">V\u0103 rug\u0103m s\u0103 consulta\u021bi postarea de pe blog pentru mai multe informa\u021bii.<\/a>\u00a0<\/span><span class=\"ng-star-inserted\">Odat\u0103 ce cutiile M&amp;L se vor epuiza, acestea vor fi \u00eenlocuite cu cutii de format standard: OB \u0219i batch4OB, pe care le pute\u021bi comanda \u0219i colecta \u00een mod liber<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\"><strong class=\"bold\">Recipient mare<\/strong> : 60X40X83 cm. Poate con\u021bine \u00een medie 25 cartu\u0219e. Greutatea sa maxim\u0103 este de 20 kg.<\/li>\n<li class=\"ng-star-inserted\"><strong class=\"bold\">Office Box<\/strong>: 60X40X70 cm. Poate con\u021bine \u00een medie p\u00e2n\u0103 la 20 de cartu\u0219e. Greutatea sa maxim\u0103 este de 20 kg.<\/li>\n<li class=\"ng-star-inserted\"><strong class=\"bold\">Lot de 4 Office Box<\/strong>: 120X80X40 cm. \u00cencuraj\u0103m utilizatorii cu o utilizare ridicat\u0103 s\u0103 comande c\u00e2te 4 deodat\u0103, pentru a economisi din amprenta ecologic\u0103. Atunci c\u00e2nd cele 4 sunt pline, pute\u021bi solicita ridicarea lor toate \u00eempreun\u0103. Poate con\u021bine \u00een medie p\u00e2n\u0103 la 80 (4&#215;20) de cartu\u0219e. Greutatea maxim\u0103 combinat\u0103 a acestora este de 80 kg.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">\u00cen condi\u021bii specifice:<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\"><strong class=\"bold\">Recipient mic &#8211; \u00een condi\u021bii specifice<\/strong>: 40X40X45 cm. Poate con\u021bine \u00een medie 5 cartu\u0219e. Greutatea sa maxim\u0103 este de 15 kg.<\/li>\n<li class=\"ng-star-inserted\"><strong class=\"bold\">Container XL &#8211; \u00een condi\u021bii specifice<\/strong> : 120X80X75 cm. Poate con\u021bine \u00een medie 40 de cartu\u0219e. Greutatea maxim\u0103 a acestuia este de 100 kg. Se livreaz\u0103 cu palet din carton ata\u0219at.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">Dac\u0103 dori\u021bi s\u0103 beneficia\u021bi de acest tip de contract (S\/XL), trebuie s\u0103 contacta\u021bi reprezentantul Lexmark pentru aprobare.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;NU AM PRIMIT NICIUN E-MAIL DE CONFIRMARE A COMENZII. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707922741017-4c166589-96af&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Dup\u0103 24 h trebuie s\u0103 fi primit un email. Dac\u0103 acest lucru nu s-a \u00eent\u00e2mplat, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 URM\u0102RESC STADIUL DE AVANSARE A COMENZII MELE?&#8221; tab_id=&#8221;1707923958103-b31d5f63-9343&#8243;][vc_single_image image=&#8221;3956&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Pentru a urm\u0103ri stadiul de avansare a comenzii dumneavoastr\u0103 de containere, face\u021bi clic pe \u201eIstoric\u201d.\u00a0<\/span><span class=\"ng-star-inserted\">Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid comanda dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u po\u0219tal.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3594&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">C\u0103utarea avansat\u0103 v\u0103 permite s\u0103 g\u0103si\u021bi rapid o comand\u0103: selecta\u021bi \u201eComand\u0103\u201d<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201e\u00een curs\u201d:<\/span><br \/>\nComanda a fost efectuat\u0103 \u0219i \u00eenregistrat\u0103 de programul Collected by Lexmark.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201econfirmat\u0103\u201d:<\/span><br \/>\nComanda a fost confirmat\u0103 de programul Collected by Lexmark \u0219i este \u00een preg\u0103tire; ea vi se va livra \u00een maximum 10 zile.\u00a0<span class=\"bold\">Num\u0103rul de urm\u0103rire a comenzii dumneavoastr\u0103 apare imediat ce comanda este confirmat\u0103.<\/span><\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201eexpediat\u0103\u201d:<\/span><br \/>\nComanda a fost expediat\u0103. Data de livrare este confirmat\u0103.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201elivrat\u0103\u201d:<\/span><br \/>\nComanda a fost recep\u021bionat\u0103 cu succes de compania dumneavoastr\u0103.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201eanulat\u0103\u201d :<\/span><br \/>\nComanda a fost anulat\u0103.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Statutul &#8220;Refuzat pentru motivul transportatorului&#8221; :<\/span><br \/>\nComanda a fost anulat\u0103 dup\u0103 mai multe \u00eencerc\u0103ri nereu\u0219ite de livrare.\u00a0<a class=\"ng-star-inserted\" href=\"mailto:knlux.reverselogistics@kuehne-nagel.com\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid comanda dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u po\u0219tal.<\/span><br \/>\nComanda a fost anulat\u0103 ca urmare a solicit\u0103rii clientului.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Starea \u201eNu a reu\u0219it\u201d :<\/span><br \/>\nComanda\/ridicarea a e\u0219uat &#8211; de ex., nu a fost nimeni la unitate pentru a preda cutiile. V\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 logistic\u0103 :\u00a0<a class=\"ng-star-inserted\" href=\"mailto:knlux.reverselogistics@kuehne-nagel.com\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Starea \u201e\u00cen a\u0219teptare\u201d :<\/span><br \/>\nComanda nu s-a \u00eencheiat cu succes, clientul prime\u0219te un email \u0219i are la dispozi\u021bie 48 de ore pentru a contacta echipa logistic\u0103.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;POT S\u0102 ANULEZ O COLECTARE DE CONTAINERE?&#8221; tab_id=&#8221;1707924173595-40ce15c0-6ae2&#8243;][vc_single_image image=&#8221;3607&#8243; img_size=&#8221;full&#8221;][vc_column_text]Pute\u021bi s\u0103 anula\u021bi o colectare de containere dac\u0103 colectarea dumneavoastr\u0103 are stadiul \u201e\u00een curs\u201d. Face\u021bi clic pe \u201eIstoric\u201d ultimele dumneavoastr\u0103 solicit\u0103ri sunt afi\u0219ate primele. Pentru aceasta, face\u021bi clic pe cruciuli\u021ba ro\u0219ie. Apare o fereastr\u0103 de confirmare: face\u021bi clic pe \u201eDa\u201d.[\/vc_column_text][vc_single_image image=&#8221;4137&#8243; img_size=&#8221;full&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 MODIFIC DATELE COLECT\u0102RII MELE?&#8221; tab_id=&#8221;1707924434533-9f4bec41-17a6&#8243;][vc_single_image image=&#8221;3993&#8243; img_size=&#8221;full&#8221;][vc_column_text]Pentru a modifica\/ad\u0103uga datele colect\u0103rii dumneavoastr\u0103, face\u021bi clic pe \u201eUnit\u0103\u021bile mele\u201d. Se afi\u0219eaz\u0103 toate unit\u0103\u021bile dumneavoastr\u0103. Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid compania dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u.[\/vc_column_text][vc_single_image image=&#8221;4005&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Deschide\u021bi meniul derulant al companiei respective: ve\u021bi vedea toate informa\u021biile legate de aceast\u0103 loca\u0163ie.\u00a0<\/span><span class=\"ng-star-inserted\">Face\u021bi clic pe \u201eInforma\u021bii privind colectarea\u201d: \u201eVizualizare\/modificare\u201d.<\/span>[\/vc_column_text][vc_single_image image=&#8221;4017&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Se deschide o fereastr\u0103:\u00a0<\/span><span class=\"ng-star-inserted\">face\u021bi clic pe tab-ul \u201eInforma\u021bii privind colectarea\u201d.\u00a0<\/span><span class=\"ng-star-inserted\">Acum pute\u021bi ad\u0103uga\/modifica datele colect\u0103rii dumneavoastr\u0103: adresa de colectare, codul u\u0219ii de intrare, etajul, numele persoanei de contact care va fi prezent\u0103 \u00een momentul colect\u0103rii containerelor dumneavoastr\u0103, programul de lucru, informa\u021bii specifice&#8230;<\/span>[\/vc_column_text][vc_column_text]Bifa\u021bi c\u0103su\u021ba \u201eVreau s\u0103 actualizez informa\u021biile pentru aceast\u0103 unitate\u201d \u00eenainte de a face clic pe \u201eSalvare\u201d. Informa\u021biile privind livrarea sunt actualizate automat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;NU REU\u0218ESC S\u0102 COMAND CONTAINERE. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707926038183-c030ebec-88fa&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Dac\u0103 nu reu\u0219i\u021bi s\u0103 comanda\u021bi containere, v\u0103 invit\u0103m:<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">S\u0103 verifica\u021bi dac\u0103 o comand\u0103 nu este deja \u00een curs pe unitatea dumneavoastr\u0103. \u00cen acest caz, dup\u0103 recep\u021bia containerelor \u00een compania dumneavoastr\u0103, ve\u021bi putea s\u0103 efectua\u021bi o nou\u0103 comand\u0103, dac\u0103 este necesar.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">Dac\u0103, cu toate acestea, tot nu reu\u0219i\u021bi s\u0103 efectua\u021bi o comand\u0103 de containere, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_6&#8243;][vc_tta_section title=&#8221;CUM S\u0102 SOLICIT O COLECTARE DE CONTAINERE?&#8221; tab_id=&#8221;1707926142955-fff80dbb-3026&#8243;][vc_single_image image=&#8221;3163&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Face\u021bi clic pe \u201eSolicitare colectare\u201d.\u00a0<\/span><span class=\"ng-star-inserted\">Se afi\u0219eaz\u0103 toate unit\u0103\u021bile dumneavoastr\u0103. Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid compania dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u po\u0219tal.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3163&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Selecta\u021bi compania aleas\u0103 f\u0103c\u00e2nd clic pe \u201eSelecta\u021bi aceast\u0103 unitate\u201d. Pute\u021bi s\u0103 verifica\u021bi informa\u021biile despre companiile dumneavoastr\u0103 f\u0103c\u00e2nd clic pe butonul \u201eAfla\u021bi mai multe\u201d din st\u00e2nga.\u00a0<\/span><span class=\"ng-star-inserted\">\u00cen coloana \u201eMesaj\u201d, pute\u021bi vedea una sau mai multe dintre pictogramele urm\u0103toare:<\/span><\/p>\n<table>\n<tbody>\n<tr class=\"ng-star-inserted\">\n<td><img decoding=\"async\" src=\"https:\/\/www.collectedbylexmark.com\/assets\/images\/faq\/collecte\/camion.png\" alt=\"\" \/><\/td>\n<td>o solicitare de colectare este deja \u00een curs pentru aceast\u0103 companie. Nu ve\u021bi putea solicita o nou\u0103 colectare dec\u00e2t dup\u0103 ce colectarea \u00een curs va fi efectuat\u0103.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span class=\"ng-star-inserted\">Dup\u0103 ce a\u021bi f\u0103cut clic pe \u201eSelecta\u021bi aceast\u0103 unitate\u201d, ajunge\u021bi \u00een a doua etap\u0103 a procesului, \u00een care pute\u021bi alege m\u0103rimea \u0219i cantitatea de containere de colectat (maximum 5 containere din fiecare m\u0103rime \u0219i per colectare). \u00cen partea de sus pute\u021bi s\u0103 vizualiza\u021bi datele companiei dumneavoastr\u0103. Face\u021bi clic pe \u201eConfirmare ridicare\u201d pentru a merge la etapa urm\u0103toare. Pute\u021bi s\u0103 vede\u021bi \u00een ce etap\u0103 a procesului de ridicare v\u0103 afla\u021bi, cu ajutorul barei de progres.<br \/>\n<\/span><span class=\"ng-star-inserted\">Dup\u0103 ce solicitarea dumneavoastr\u0103 a fost finalizat\u0103, ve\u021bi primi un e-mail de confirmare a colect\u0103rii cu detaliile acesteia.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3211&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">La etapa num\u0103rul 3, g\u0103si\u021bi detaliile dumneavoastr\u0103 de livrare (numele companiei, adresa administrativ\u0103 \u0219i adresa de ridicare a companiei). Pute\u021bi s\u0103 modifica\u021bi adresa de ridicare f\u0103c\u00e2nd pur \u0219i simplu clic pe \u201eModificare\u201d \u0219i s\u0103 continua\u021bi procesul f\u0103c\u00e2nd clic pe \u201eColecta\u021bi de la aceast\u0103 adres\u0103\u201d.\u00a0<\/span><span class=\"ng-star-inserted\">Pentru a finaliza solicitarea de colectare, face\u021bi clic pe \u201eCo\u0219ul meu\u201d:\u00a0<\/span><span class=\"ng-star-inserted\">Pute\u021bi s\u0103 modifica\u021bi sau s\u0103 anula\u021bi solicitarea dumneavoastr\u0103 de colectare, f\u0103c\u00e2nd clic pe pubel\u0103.<br \/>\n<\/span><span class=\"ng-star-inserted\"><span class=\"green\">Face\u021bi clic pe \u201eSolicitare colectare\u201d.<\/span><\/span>[\/vc_column_text][vc_single_image image=&#8221;3223&#8243; img_size=&#8221;full&#8221;][vc_column_text]La etapa 4 g\u0103si\u021bi detaliile cererii dumneavoastr\u0103 de ridicare (numele companiei, num\u0103rul de containere de ridicat). Pute\u021bi s\u0103 modifica\u021bi cererea dumneavoastr\u0103 sau s\u0103 o \u0219terge\u021bi f\u0103c\u00e2nd clic pe co\u0219ul de gunoi. Dup\u0103 ce a\u021bi f\u0103cut clic pe \u201eConfirmare ridicare\u201d, cererea dumneavoastr\u0103 de ridicare este trimis\u0103. Dac\u0103 dori\u021bi s\u0103 ad\u0103uga\u021bi o alt\u0103 colectare, pentru o alt\u0103 unitate, pute\u021bi s\u0103 face\u021bi clic pe \u201eAD\u0102UGARE RIDICARE PENTRU O ALT\u0102 UNITATE\u201d.[\/vc_column_text][vc_single_image image=&#8221;3235&#8243; img_size=&#8221;full&#8221;][vc_column_text]Dup\u0103 ce cererea dumneavoastr\u0103 de ridicare este procesat\u0103, primi\u021bi un email de confirmare a comenzii cu detaliile ridic\u0103rii dumneavoastr\u0103 \u00een termen de 24 h. Pute\u021bi s\u0103 v\u0103 Pute\u021bi anula comanda \u00een urm\u0103toarele 4 ore pe pagina Istoric. cererea \u00een urm\u0103toarele 4 ore pe pagina Istoric.[\/vc_column_text][vc_single_image image=&#8221;3247&#8243; img_size=&#8221;full&#8221;][vc_column_text]\u00cen timpul oric\u0103rei etape a acestui proces pute\u021bi s\u0103 merge\u021bi la etapa precedent\u0103 f\u0103c\u00e2nd clic pe butonul \u201e\u00cenapoi\u201d. Mai mult, dac\u0103 merge\u021bi \u00eenapoi la prima etap\u0103, comanda dumneavoastr\u0103 r\u0103m\u00e2ne \u00een continuare \u00een co\u0219ul dumneavoastr\u0103. Prin urmare, pute\u021bi s\u0103 relua\u021bi ridicarea dumneavoastr\u0103 \u00een orice moment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;POT S\u0102 SOLICIT MAI MULTE COLECT\u0102RI DIFERITE PENTRU COMPANIA MEA?&#8221; tab_id=&#8221;1707926143433-9a2efb36-4d44&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Imediat ce un container este plin, pute\u021bi s\u0103 solicita\u021bi colectarea cu ajutorul programului Collected by Lexmark.<br \/>\n<\/span><span class=\"ng-star-inserted\">Aten\u021bie : dac\u0103 o solicitare de colectare este deja \u00een curs pentru compania dumneavoastr\u0103, nu ve\u021bi putea s\u0103 face\u021bi una nou\u0103.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;NU AM PRIMIT NICIUN E-MAIL DE CONFIRMARE A COLECT\u0102RII. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707926143499-2c0d5c66-dbb3&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Verifica\u021bi ca e-mailul s\u0103 nu fi ajuns \u00een spamuri. Dac\u0103, dup\u0103 24 h, tot nu primi\u021bi un e-mail din partea noastr\u0103, contacta\u021bi-ne prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 URM\u0102RESC STADIUL DE AVANSARE A COLECT\u0102RII MELE?&#8221; tab_id=&#8221;1707926143571-ff00b8ca-745b&#8221;][vc_single_image image=&#8221;3283&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Pentru a urm\u0103ri stadiul de avansare a colect\u0103rii dumneavoastr\u0103 de containere, face\u021bi clic pe \u201eIstoric\u201d.\u00a0<\/span><span class=\"ng-star-inserted\">Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid solicitarea dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3295&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">C\u0103utarea avansat\u0103 v\u0103 permite s\u0103 g\u0103si\u021bi rapid o solicitare: selecta\u021bi \u201eColectare\u201d \u0219i ave\u021bi stadiul colect\u0103rii dumneavoastr\u0103:\u00a0<\/span><span class=\"ng-star-inserted\">\u0219i ave\u021bi stadiul colect\u0103rii dumneavoastr\u0103:<br \/>\n<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201e\u00een curs\u201d:<\/span><br \/>\nComanda a fost efectuat\u0103 \u0219i \u00eenregistrat\u0103 de programul Collected by Lexmark.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201econfirmat\u0103\u201d:<\/span><br \/>\nColectarea fost confirmat\u0103 de programul Collected by Lexmark.\u00a0<span class=\"bold\">Ridicarea are loc \u00een maximum 5 zile lucr\u0103toare \u00eencep\u00e2nd de la stadiul \u201econfirmat\u0103\u201d.<\/span><\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201eexpediat\u0103\u201d:<\/span><br \/>\nData de livrare este confirmat\u0103.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201ecolectat\u0103\u201d:<\/span><br \/>\nColectarea a fost efectuat\u0103 \u00een cadrul companiei dumneavoastr\u0103.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Stadiu \u201eanulat\u0103\u201d:<\/span><br \/>\nColectarea a fost anulat\u0103.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Statutul &#8220;Refuzat pentru motivul transportatorului&#8221; :<\/span><br \/>\nComanda a fost anulat\u0103 dup\u0103 mai multe \u00eencerc\u0103ri nereu\u0219ite de livrare.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid solicitarea dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u.<\/span><br \/>\nComanda a fost anulat\u0103 ca urmare a solicit\u0103rii clientului.<\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Starea \u201enu a reu\u0219it\u201d :<\/span><br \/>\nComanda\/ridicarea a e\u0219uat &#8211; de ex., nu a fost nimeni la unitate pentru a preda cutiile. V\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 logistic\u0103 : <a class=\"ng-star-inserted\" href=\"mailto:knlux.reverselogistics@kuehne-nagel.com\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/li>\n<li class=\"ng-star-inserted\"><span class=\"bold\">Starea \u201e\u00een a\u0219teptare\u201d :<\/span><br \/>\nRidicarea nu s-a \u00eencheiat cu succes, clientul prime\u0219te un email \u0219i are la dispozi\u021bie 14 de zile pentru a contacta echipa logistic\u0103.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;POT S\u0102 ANULEZ O COLECTARE DE CONTAINERE?&#8221; tab_id=&#8221;1707926143642-a0e87569-7e4c&#8221;][vc_single_image image=&#8221;3379&#8243; img_size=&#8221;full&#8221;][vc_column_text]Pute\u021bi s\u0103 anula\u021bi o colectare de containere doar dac\u0103 respectiva colectare are stadiul \u201e\u00een curs\u201d. &#8220;Face\u021bi clic pe \u201eIstoric\u201d: ultimele dumneavoastr\u0103 solicit\u0103ri sunt afi\u0219ate primele. Pute\u021bi s\u0103 anula\u021bi orice solicitare de colectare av\u00e2nd stadiul \u201e\u00een curs\u201d, \u00een decurs de 4 h de la confirmarea solicit\u0103rii de colectare. Pentru aceasta, face\u021bi clic pe cruciuli\u021ba ro\u0219ie. Apare o fereastr\u0103 de confirmare: face\u021bi clic pe \u201eDa\u201d. Ve\u021bi primi un e-mail de confirmare de anulare a solicit\u0103rii de colectare&#8221;.[\/vc_column_text][vc_single_image image=&#8221;3391&#8243; img_size=&#8221;full&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 MODIFIC DATELE COLECT\u0102RII MELE?&#8221; tab_id=&#8221;1707926143836-a0c62c5a-3526&#8243;][vc_single_image image=&#8221;3307&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Pentru a modifica\/ad\u0103uga datele colect\u0103rii dumneavoastr\u0103, face\u021bi clic pe \u201eUnit\u0103\u021bile mele\u201d. Se afi\u0219eaz\u0103 toate unit\u0103\u021bile dumneavoastr\u0103. Motorul de c\u0103utare v\u0103 permite s\u0103 g\u0103si\u021bi rapid compania dumneavoastr\u0103: introduce\u021bi denumirea companiei dumneavoastr\u0103 \u0219i codul s\u0103u po\u0219tal.<br \/>\n<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">Face\u021bi clic pe \u201eAfla\u021bi mai multe\u201d \u00een st\u00e2nga numelui companiei dumneavoastr\u0103, pentru a afla toate informa\u021biile privind compania dumneavoastr\u0103. Datorit\u0103 motorului de c\u0103utare, pute\u021bi s\u0103 g\u0103si\u021bi cu u\u0219urin\u021b\u0103 o companie, edit\u00e2nd numele acesteia \u0219i codul s\u0103u po\u0219tal. Apoi face\u021bi clic pe: \u201eVizualizare\/modificare\u201d de l\u00e2ng\u0103 \u201eInforma\u021bii privind ridicarea\u201d.<\/span>[\/vc_column_text][vc_single_image image=&#8221;3331&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Deschide\u021bi meniul derulant al companiei respective: ve\u021bi vedea toate informa\u021biile legate de aceast\u0103 loca\u0163ie.<br \/>\n<\/span><span class=\"ng-star-inserted\"><span class=\"green\">Face\u021bi clic pe \u201eInforma\u021bii privind colectarea\u201d: \u201eVizualizare\/modificare\u201d.<\/span><\/span>[\/vc_column_text][vc_single_image image=&#8221;3343&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Se deschide o fereastr\u0103: face\u021bi clic pe tab-ul \u201eInforma\u021bii privind colectarea\u201d.\u00a0<\/span><span class=\"ng-star-inserted\">V\u0103 atragem aten\u021bia asupra faptului c\u0103 majoritatea furnizorilor no\u0219tri de servicii recupereaz\u0103 containerele dumneavoastr\u0103 de la parterul companiei dumneavoastr\u0103. V\u0103 rug\u0103m s\u0103 informa\u021bi despre acest lucru persoana \u00eens\u0103rcinat\u0103 cu primirea transportatorului. Este posibil ca transportatorul s\u0103 aib\u0103 nevoie s\u0103 contacteze persoana men\u021bionat\u0103 \u00een rubrica \u201eInforma\u021bii privind colectarea\u201d: v\u0103 rug\u0103m s\u0103 indica\u021bi datele acesteia de contact.<\/span>[\/vc_column_text][vc_column_text]Bifa\u021bi c\u0103su\u021ba \u201eVreau s\u0103 actualizez informa\u021biile pentru aceast\u0103 unitate\u201d \u00eenainte de a face clic pe \u201eSalvare\u201d. Informa\u021biile privind ridicarea sunt actualizate automat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;NU REU\u0218ESC S\u0102 SOLICIT O COLECTARE DE CONTAINERE. CE TREBUIE S\u0102 FAC?&#8221; tab_id=&#8221;1707926143990-535ce9b2-9def&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Dac\u0103 nu reu\u0219i\u021bi s\u0103 solicita\u021bi co colectare de containere, v\u0103 invit\u0103m:<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">S\u0103 verifica\u021bi dac\u0103 o colectare nu este deja \u00een curs pe unitatea dumneavoastr\u0103. \u00cen acest caz, dup\u0103 ce colectarea s-a efectuat, ve\u021bi putea s\u0103 solicita\u021bi una nou, dac\u0103 e necesar.<\/li>\n<li class=\"ng-star-inserted\">Verifica\u021bi ca datele dumneavoastr\u0103 de livrare s\u0103 fie actuale. Pentru aceasta, merge\u021bi \u00een rubrica \u201eUnit\u0103\u021bile mele\u201d \u0219i face\u021bi clic pe \u201eModificare\u201d, \u00een dreptul loca\u0163iei respective. Ve\u021bi putea atunci s\u0103 introduce\u021bi datele de livrare necesare pentru colectare.<\/li>\n<li class=\"ng-star-inserted\">\u00cen fine, verifica\u021bi dac\u0103 exist\u0103 containere \u00een loca\u0163ia dumneavoastr\u0103.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">Dac\u0103, cu toate acestea, tot nu reu\u0219i\u021bi s\u0103 efectua\u021bi o comand\u0103 de containere, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin intermediul\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/www.collectedbylexmark.com\/contact\" target=\"_blank\" rel=\"noopener\">formularului de contact.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CUM S\u0102 PREG\u0102TESC CONTAINERUL PENTRU A FI COLECTAT?&#8221; tab_id=&#8221;1707926144411-3bc82f84-9e8b&#8221;][vc_column_text]\u00cenainte de a solicita ridicarea unui container, v\u0103 rug\u0103m s\u0103 urma\u021bi aceste instruc\u021biuni actualizate:<\/p>\n<p>Asigura\u021bi-v\u0103 c\u0103 respecta\u021bi capacitatea volumetric\u0103 a containerului. Nu \u00eel supra\u00eenc\u0103rca\u021bi cu cartu\u0219e uzate, astfel \u00eenc\u00e2t capacul containerului s\u0103 poat\u0103 fi \u00eenchis cu u\u0219urin\u021b\u0103. Greutatea maxim\u0103 per cutie este de 20 kg.<\/p>\n<p>Introduce\u021bi punga de plastic (inclus\u0103 \u00een cutia LCCP) \u00een container \u00eenainte de utilizare. Aceast\u0103 pung\u0103, fabricat\u0103 din plastic reciclat 100% post-consum (PCR), ofer\u0103 un strat suplimentar de protec\u021bie care simplific\u0103 procesul de ridicare \u0219i sus\u021bine obiectivele de sustenabilitate ale Lexmark.<\/p>\n<p>Ambalati cartu\u0219ele uzate \u00een ambalajul original \u00eenainte de a le introduce \u00een pung\u0103.<\/p>\n<p>Odat\u0103 ce containerul este plin, \u00eenchide\u021bi bine punga de plastic \u00eenainte de a \u00eenchide capacul cutiei.<\/p>\n<p>Nu acoperi\u021bi \u0219i nu ascunde\u021bi num\u0103rul de identificare al cutiei (codul de bare de pe container).<\/p>\n<p>Ambalati numai consumabile Lexmark goale. Nu pot fi transportate alte de\u0219euri.<br \/>\nP\u0103stra\u021bi containerul \u00een interior, \u00eentr-un loc uscat, pentru a evita degradarea.<\/p>\n<p>Containerele colectate de Lexmark sunt utilizate exclusiv pentru cartu\u0219ele Lexmark sau cartu\u0219ele eligibile, astfel cum sunt definite \u00een Termenii \u0219i condi\u021biile. Nu trebuie plasate alte de\u0219euri \u00een container, sub sanc\u021biunea aplic\u0103rii de penalit\u0103\u021bi.[\/vc_column_text][vc_single_image image=&#8221;7001&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_7&#8243;][vc_tta_section title=&#8221;CE ESTE PROGRAMUL ECOBOX?&#8221; tab_id=&#8221;1707927664277-8faa6389-a7df&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Ecobox este un program po\u0219tal dedicat filialelor, agen\u021biilor mici sau magazinelor care au un spa\u021biu foarte limitat \u0219i care consum\u0103 \u00eentre 10 \u0219i 40 de cartu\u0219e pe an. Cutia Eco poate con\u021bine maximum cinci cartu\u0219e, iar transportul po\u0219tal este prepl\u0103tit de Lexmark. Odat\u0103 ce cutia este plin\u0103, este suficient s\u0103 o l\u0103sa\u021bi la cel mai apropiat oficiu po\u0219tal. Disponibil numai \u00een Fran\u021ba, Germania \u0219i Marea Britanie.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">Programul eco-box face parte din programul standard de containere Collected by Lexmark, dar utilizarea eco-box-ului de c\u0103tre companii trebuie s\u0103 fie aprobat\u0103 \u00een prealabil de Lexmark. Pentru a v\u0103 \u00eenscrie \u00een acest program, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa Lexmark: Fluxul de containere LCCP\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"mailto:container_lccp@lexmark.com\" target=\"_blank\" rel=\"noopener\">container_lccp@lexmark.com<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;PROGRAMUL SMALL BOX&#8221; tab_id=&#8221;1707927664860-04d52f57-3983&#8243;][vc_column_text]<span class=\"ng-star-inserted\">S box este un program dedicat filialelor, agen\u021biilor mici sau magazinelor care au un spa\u021biu foarte limitat \u0219i care consum\u0103 \u00eentre 10 \u0219i 40 de cartu\u0219e pe an. S box poate con\u021bine maximum cinci cartu\u0219e, iar transportul este prepl\u0103tit de Lexmark. Odat\u0103 ce o cutie este plin\u0103, v\u0103 rug\u0103m s\u0103 \u00eenregistra\u021bi cererea de colectare \u00een collectbylexmark.com, iar partenerul nostru logistic o va ridica la adresa indicat\u0103. Dac\u0103 compania dumneavoastr\u0103 are sediul \u00een Fran\u021ba, Germania sau Marea Britanie, tipul de cutie mai mic disponibil este Ecobox.\u00a0<\/span><\/p>\n<p><span class=\"ng-star-inserted\">Programul S face parte din programul standard de containere Colectat de Lexmark, dar utilizarea cutiei S de c\u0103tre companii trebuie s\u0103 fie aprobat\u0103 \u00een prealabil de Lexmark. Pentru a v\u0103 \u00eenscrie \u00een acest program, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa Lexmark: Container flow LCCP\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"mailto:container_lccp@lexmark.com\" target=\"_blank\" rel=\"noopener\">container_lccp@lexmark.com<\/a><\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_9&#8243;][vc_tta_section title=&#8221;Ce este pagina de &#8220;raportare&#8220;?&#8221; tab_id=&#8221;1721133475715-f59d0afd-5f6c&#8221;][vc_column_text el_id=&#8221;categories_9&#8243;]Pagina de &#8220;raportare&#8221; este instrumentul standardizat al programului de colectare a cartu\u0219elor (LCCP). Aceasta ofer\u0103 o imagine de ansamblu personalizat\u0103 a contribu\u021biei dvs. estimate la economia circular\u0103, pe baza cartu\u0219elor pe care le-a\u021bi returnat prin intermediul programului.<\/p>\n<p>Pe aceast\u0103 pagin\u0103, un raport eco detailat este disponibil pentru a v\u0103 oferi num\u0103rul exact de cartu\u015fe colectate \u015fi apoi reciclate sau refolosite. Reducerea emisiilor de Co\u00b2 realizat\u0103 astfel este automat calculat\u0103. Pentru a ob\u0163ine un raport eco v\u0103 rug\u0103m s\u0103 ap\u0103sa\u0163i pe \u201csolicitare raport eco\u201d. Vom procesa cererea dvs. c\u00e2t mai cur\u00e2nd posibil.<\/p>\n<p><a href=\"https:\/\/www.collectedbylexmark.com\/reporting\">Descoperi\u021bi aceast\u0103 func\u021bie acum!<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_8&#8243;][vc_tta_section title=&#8221;CARE ESTE DESPRE PROGRAMUL DE SERVICII PENTRU CLIENTI PERSOANE FIZICE?&#8221; tab_id=&#8221;1707929874297-11fe0707-d0bd&#8221;][vc_column_text]Programul Collected by Lexmark pentru persoane fizice este un program de colectare a cartu\u0219elor Lexmark pentru clien\u021bii reziden\u021biali care consum\u0103 mai pu\u021bin de 5 cartu\u0219e pe an. Faciliteaz\u0103 gestionarea colect\u0103rii cartu\u0219elor la sf\u00e2r\u0219itul vie\u021bii \u0219i ajut\u0103 la refacerea acestora \u00eenainte de a fi reciclate complet. Programul Collected by Lexmark ajut\u0103 participarea clien\u021bilor no\u0219tri \u00een economia circular\u0103.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;PENTRU CARE ESTE SERVICIUL CLIENT INDIVIDUAL?&#8221; tab_id=&#8221;1707929874380-38835ee4-2c99&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Programul Collected by Lexmark este destinat persoanelor fizice (consum de mai pu\u021bin de 5 cartu\u0219e pe an) care doresc s\u0103 fac\u0103 parte dintr-o abordare a economiei circulare, ajut\u00e2nd la refolosirea, refacerea cartu\u0219elor Lexmark folosite, mai degrab\u0103 dec\u00e2t aruncarea lor doar \u00een punctele locale de reciclare. Prin participarea la acest program, utilizatorul se angajeaz\u0103 s\u0103:<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Returna\u021bi cartu\u0219ele eligibile (a\u0219a cum sunt definite \u00een Termenii de utilizare) c\u0103tre Lexmark pentru recuperare \u00een conformitate cu ace\u0219ti Termeni \u0219i condi\u021bii.<\/li>\n<li class=\"ng-star-inserted\">Respecta\u021bi cerin\u021bele de reglementare pentru DEEE (de\u0219euri din echipamente electrice \u0219i electronice) pentru orice cartu\u0219 care nu ar fi returnat la Lexmark.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CARE SUNT CONDI\u021aIILE DE \u00ceNREGISTRARE LA PROGRAMUL INDIVIDUAL DE SERVICIU CLIENT?&#8221; tab_id=&#8221;1707929956157-dcd1097e-ef3c&#8221;][vc_column_text]<\/p>\n<ul>\n<li class=\"ng-star-inserted\">A fi persoan\u0103 fizic\u0103 (programul Collected by Lexmark pentru persoane fizice este strict interzis companiilor)<\/li>\n<li class=\"ng-star-inserted\">Pentru a locui \u00een Europa (Grecia \u0219i Turcia nu sunt incluse)<\/li>\n<li class=\"ng-star-inserted\">Pentru a partaja cu Lexmark datele dvs. de contact \u00een scopul livr\u0103rii containerului la adresa corect\u0103<\/li>\n<li class=\"ng-star-inserted\">Pentru a utiliza cartu\u0219ele eligibile Lexmark (a\u0219a cum sunt definite \u00een Termenii de utilizare)<\/li>\n<li class=\"ng-star-inserted\">Pentru a utiliza containerele Lexmark pentru a colecta cartu\u0219ele goale<\/li>\n<li class=\"ng-star-inserted\">Pentru a nu arunca niciun alt obiect sau de\u0219euri \u00een containerul Lexmark<\/li>\n<li class=\"ng-star-inserted\">Pentru a consuma mai pu\u021bin de 5 cartu\u0219e pe an<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;DE CE NU ESTE DISPONIBIL\u0102 ETICHETA PO\u0218TAL\u0102 PENTRU PERSOANELE CARE DORESC S\u0102 RETURNEZE CARTU\u0218ELE ?&#8221; tab_id=&#8221;1707929996275-961b4542-a09a&#8221;][vc_column_text]<span class=\"ng-star-inserted\">Lexmark face pa\u0219i mari \u00een conservarea resurselor, ajut\u00e2ndu-v\u0103 \u00een acela\u0219i timp s\u0103 reduce\u021bi de\u0219eurile. Programul Collected by Lexmark vine \u00een completarea obliga\u021biilor noastre legale.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">Clien\u021bii no\u0219tri \u00ee\u0219i pot l\u0103sa cartu\u0219ele la cele mai apropiate puncte de colectare DEEE, dar dac\u0103 doresc s\u0103 joace un rol activ \u00een economia circular\u0103, pot sprijini acest program.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">\u00cempreun\u0103, putem contribui la combaterea penuriei de resurse \u0219i la cre\u0219terea num\u0103rului de produse recondi\u021bionate. Prin urmare, programul nostru de economie circular\u0103 este construit pentru retururi \u00een vrac, nu pentru retururi individuale, pentru a r\u0103m\u00e2ne \u00een concordan\u021b\u0103 cu conservarea mediului.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">Oferirea unei singure etichete de retur ar \u00eensemna mai mult\u0103 h\u00e2rtie de imprimant\u0103 \u0219i materiale plastice, mai mult transport, deci mai mult\u0103 poluare.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">\u00cen schimb, Lexmark ofer\u0103 utilizatorilor individuali o cutie mic\u0103 \u00een care pot \u00eenc\u0103pea p\u00e2n\u0103 la 4 cartu\u0219e. Este op\u021biunea de recipient mic pentru consumatorii care doresc s\u0103 favorizeze reutilizarea \u00een locul recicl\u0103rii.<\/span><\/p>\n<div class=\"p-rich_text_section\">\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Unde pot g\u0103si referin\u021bele imprimantei mele (num\u0103rul de serie al imprimantei)?&#8221; tab_id=&#8221;1707930065220-a4291fd6-fee2&#8243;][vc_column_text]Num\u0103rul de serie al imprimantei trebuie s\u0103 fie:<\/p>\n<ul>\n<li>Exact 13 cifre (dac\u0103 num\u0103rul pe care \u00eel ave\u021bi nu are aceast\u0103 lungime, ad\u0103uga\u021bi \u201e0\u201d pentru a ajunge la 13 cifre).<\/li>\n<li>Primele 5 cifre trebuie s\u0103 fie numere.<\/li>\n<li>Ultimele 8 cifre pot fi o combina\u021bie de numere \u0219i litere.<\/li>\n<li>\u00cen mod normal, acesta se g\u0103se\u0219te \u00een spatele u\u0219ii frontale sau pe eticheta de pe capacul din spate al imprimantei.<\/li>\n<\/ul>\n<div class=\"p-rich_text_section\"><\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Unde pot g\u0103si num\u0103rul de pies\u0103 (PN) al cartu\u0219ului?&#8221; tab_id=&#8221;1724409620777-29ed6ef0-e737&#8243;][vc_column_text]<span data-contrast=\"auto\">Num\u0103rul de pies\u0103 al cartu\u0219ului poate fi g\u0103sit pe carcasa cartu\u0219ului.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Acesta trebuie s\u0103 con\u021bin\u0103:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Acest num\u0103r de serie trebuie s\u0103 aib\u0103 cel pu\u021bin 7 caractere \u0219i cel mult 8 cifre\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Aceste 7 sau 8 cifre pot fi o combina\u021bie de numere \u0219i litere (0-9, A-Z)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<div class=\"p-rich_text_section\"><\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Care este diferen\u021ba dintre cele dou\u0103 tipuri diferite de cutii propuse pentru conturile individuale?&#8221; tab_id=&#8221;1707930112499-4f0f91d8-4a81&#8243;][vc_column_text]Pentru cutiile ecologice, Lexmark nu mai furnizeaz\u0103 etichete po\u0219tale individuale prepl\u0103tite, ci favorizeaz\u0103 expedierile grupate pentru a reduce impactul logistic. Utilizatorii individuali din DE\/UK\/ FR pot beneficia de programul Ecobox. Aceast\u0103 cutie mic\u0103 poate con\u021bine 1 cartu\u0219 mare sau p\u00e2n\u0103 la 4 cartu\u0219e Lexmark mai mici. V\u0103 rug\u0103m s\u0103 v\u0103 \u00eenregistra\u021bi la collectedbylexmark.com pentru a v\u0103 comanda cutia. Noi o vom livra gratuit la adresa dumneavoastr\u0103. Dup\u0103 ce a\u021bi umplut-o, pur \u0219i simplu duce\u021bi-o la cel mai apropiat oficiu po\u0219tal. Transportul este prepl\u0103tit de Lexmark.<br \/>\nUtilizatorii individuali pot, de asemenea, s\u0103 \u00ee\u0219i depun\u0103 cartu\u0219ele la cel mai apropiat punct de colectare DEEE, dar nu vor participa la economia circular\u0103.<br \/>\nPentru cutiile mici, Lexmark nu mai furnizeaz\u0103 etichete po\u0219tale individuale prepl\u0103tite, ci favorizeaz\u0103 expedierile grupate pentru a reduce impactul logistic. Persoanele fizice din toate \u021b\u0103rile europene, cu excep\u021bia DE\/UK\/ FR, pot beneficia de programul cutiilor mici. Aceast\u0103 cutie mic\u0103 poate con\u021bine 1 cartu\u0219 mare sau p\u00e2n\u0103 la 4 cartu\u0219e Lexmark mai mici. V\u0103 rug\u0103m s\u0103 v\u0103 \u00eenregistra\u021bi la collectedbylexmark.com pentru a v\u0103 comanda cutia. Noi o vom livra gratuit la adresa dumneavoastr\u0103. Dup\u0103 ce a\u021bi umplut-o, v\u0103 rug\u0103m s\u0103 \u00eenregistra\u021bi cererea de colectare \u00een collectedbylexmark.com \u0219i partenerul nostru logistic o va ridica la adresa indicat\u0103. Transportul este prepl\u0103tit de Lexmark \u0219i este gratuit pentru utilizatorii individuali.<br \/>\nUtilizatorii individuali pot, de asemenea, s\u0103 \u00ee\u0219i depun\u0103 cartu\u0219ele la cel mai apropiat punct de colectare DEEE, dar nu vor participa la economia circular\u0103.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Cum pot comanda o cutie pentru a returna cartu\u0219ele mele?&#8221; tab_id=&#8221;1724409666925-2bd679b2-ba5e&#8221;][vc_column_text]<span class=\"TextRun SCXW25418210 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">Pentru<\/span><span class=\"NormalTextRun SCXW25418210 BCX0\"> a comanda o <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">cutie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">nou\u0103<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">pentru<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">cartu\u0219ele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">dvs<\/span><span class=\"NormalTextRun SCXW25418210 BCX0\">., <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">face\u021bi<\/span><span class=\"NormalTextRun SCXW25418210 BCX0\"> clic pe \u201e <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">Comanda\u021bi<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">containere<\/span><span class=\"NormalTextRun SCXW25418210 BCX0\"> \u201d <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">\u00een<\/span><span class=\"NormalTextRun SCXW25418210 BCX0\"> bara <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">lateral\u0103<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">sau<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">\u00een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">tabloul<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">dvs<\/span><span class=\"NormalTextRun SCXW25418210 BCX0\">. de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW25418210 BCX0\">bord<\/span><span class=\"NormalTextRun SCXW25418210 BCX0\">.\u202f\u00a0<\/span><\/span><span class=\"EOP SCXW25418210 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>[\/vc_column_text][vc_single_image image=&#8221;5649&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span class=\"NormalTextRun SCXW12696357 BCX0\">\u00cen <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">etapa<\/span><span class=\"NormalTextRun SCXW12696357 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">doua<\/span><span class=\"NormalTextRun SCXW12696357 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SpellingErrorHighlight SCXW12696357 BCX0\">procesului<\/span><span class=\"NormalTextRun SCXW12696357 BCX0\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">pute\u021bi<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">confirma<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">\u0219i<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">selecta<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">adresa<\/span><span class=\"NormalTextRun SCXW12696357 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12696357 BCX0\">livrare<\/span><span class=\"NormalTextRun SCXW12696357 BCX0\">:\u00a0<\/span>[\/vc_column_text][vc_single_image image=&#8221;6001&#8243; img_size=&#8221;full&#8221;][vc_column_text]The first time you order a container, you will be asked to confirm your address and enter your printer and cartridge information. Once this has been completed, you can proceed to step 3 and review your cart summary.<br \/>\nFinally, you can confirm your order and all that\u2019s left is to wait for your collection box to arrive: [\/vc_column_text][vc_single_image image=&#8221;5676&#8243; img_size=&#8221;full&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;Cutia mea este plin\u0103 de cartu\u0219e folosite, cum le returnez?&#8221; tab_id=&#8221;1724409877508-9e7fdfb3-6891&#8243;][vc_column_text]<span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">Trebuie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">s\u0103<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">solicita\u021bi<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> o <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">colectare<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">cutiei<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">dvs<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">f\u0103c\u00e2nd<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> clic pe \u201e <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">Request<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> a <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW182583133 BCX0\">pickup \u201d<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">\u00een<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> bara <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">lateral\u0103<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">Urma\u021bi<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">pa\u0219ii<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> similari cu <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">procesul<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">comand\u0103<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">cutiei<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">\u0219i<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">a\u0219tepta\u021bi<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> ca <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">echipa<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">noastr\u0103<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">transport<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">s\u0103<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">vin\u0103<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">s\u0103<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">v\u0103<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\"> ridice <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">cutia<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW182583133 BCX0\">complet\u0103<\/span><span class=\"NormalTextRun SCXW182583133 BCX0\">.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;accordion&#8221; el_id=&#8221;lecp_acc&#8221;][vc_row el_class=&#8221;title_section&#8221; el_id=&#8221;lecp_title&#8221;][vc_column]<div class=\"ult-spacer spacer-69f565b2456f8\" data-id=\"69f565b2456f8\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<h2>RUBRICILE FAQ<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;lecp_acc&#8221; el_class=&#8221;frequent_question&#8221;][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;printer&#8221;][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;10&#8243;]\u00ab COLLECTED BY LEXMARK \u00bb EQUIPMENT PROGRAMME[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;11&#8243;]To register[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;12&#8243;]To log in[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;13&#8243;]My account[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;14&#8243;]Ask for a printer pickup[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;15&#8243;]Managing multi-sites section[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;16&#8243;]Evergreen[\/vc_column_text][vc_column_text el_class=&#8221;accordion-title&#8221; el_id=&#8221;17&#8243;]Carbon Indicator[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion spacing=&#8221;10&#8243; gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_10&#8243;][vc_tta_section title=&#8221;What is the LECP programme ?&#8221; tab_id=&#8221;1707781495267-0ea900ee-48948ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">The Collected by Lexmark programme has two different programmes : LCCP, for the collection of Cartridges and LECP for collection of Printers.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">LECP is a Lexmark Printers Collection Programme. It facilitates the collection management of the printers at their end of life and helps their remanufacturing before they are fully recycled. Printers are either remanufactured or dismantled for usable parts.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">The Collected by Lexmark programme enhances all stakeholders corporate social responsability\u2019s strategy and helps the participation of our customers in the circular economy.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Whom is the LECP for ?&#8221; tab_id=&#8221;1707781495290-3e5fdb9c-90708ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">The LECP is for businesses that want to be part of a circular economy approach by remanufacturing \/ recycling used Lexmark printers or it\u2019s parts.\u00a0<\/span><span class=\"ng-star-inserted\">By participating in this programme, the company is committed to :<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Return the eligible printers (as defined in the eligibility list) to Lexmark for recovery in accordance with these Terms and Conditions.<\/li>\n<li class=\"ng-star-inserted\">Inform the people within their company (who manage used consumables) of their participation in this programme.<\/li>\n<li class=\"ng-star-inserted\">Comply with regulatory requirements for WEEE (Waste from Electrical and Electronic Equipment) for any printer that would not be returned to Lexmark.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the conditions to register to the programme ?&#8221; tab_id=&#8221;1707781495316-66b0b00a-a7e48ed3-7fc2&#8243;][vc_column_text]<\/p>\n<ul>\n<li class=\"ng-star-inserted\">To be a private or public company and to have a national authentication number<\/li>\n<li class=\"ng-star-inserted\">To be a company located in Europe<\/li>\n<li class=\"ng-star-inserted\">To share with Lexmark a contact representing the company that will manage the programme<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_11&#8243;][vc_tta_section title=&#8221;How to register to the Lexmark equipment collection programme ?&#8221; tab_id=&#8221;1707781495453-108e254e-79218ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To register for the LECP, visit <a href=\"https:\/\/www.collectedbylexmark.com\/registration\">https:\/\/www.collectedbylexmark.com\/registration<\/a><\/span><span class=\"ng-star-inserted\">\u00a0<\/span><span class=\"ng-star-inserted\">and click on \u00ab Create new account \u00bb. You will then be redirected to the registration form. Be sure to enter a professional email address so that your registration is validated.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">When registering an account, you can only add a single location. You will need to complete the below form with your personal details and the company\u2019s information. When filling in the company\u2019s address, google API automatically suggests addresses from its database (auto-completion process).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>If your company is already enrolled in the programme, you will not be able to register it a second time. We will send you the contact of the person that is already registered in your company.<\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"ng-star-inserted\">Nota bene : to add a new location on top of existing ones or update a company profile, do not use the sign in \u00ab Create new account \u00bb button. You need to connect and go to my sites.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I can&#8217;t register, what should I do ?&#8221; tab_id=&#8221;1707781495481-5eb156ae-1b958ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Please check that :<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">You are eligible to the programme<\/li>\n<li class=\"ng-star-inserted\">The email address entered is a professional email address<\/li>\n<li class=\"ng-star-inserted\">You have filled all the compulsory fields<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">If your company is already registered in the programme, we will send you the contact of the person that is already registered in your company. If this person is no longer working in your company or has changed role, please contact us via the contact form with your e-mail address to become the main contact.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_12&#8243;][vc_tta_section title=&#8221;I forgot my password, what should I do ?&#8221; tab_id=&#8221;1708003241501-e1a05347-4da38ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">If your company is already registered and if you have not yet activated your password, or if you have forgotten your password, click on \u00ab Forgot your password ? \u00bb on the homepage to be redirected to the password reset form.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">After having entered your email address, you will receive by email the link to set a new password.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">The link will be active for the next 24 hours. Think about checking your spams.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I need to modify my password. How can I do it ?&#8221; tab_id=&#8221;1708003241622-b2b6c951-d3bb8ed3-7fc2&#8243;][vc_column_text]To change your password, go to \u00ab My profile \u00bb section of your account. You can change your password there.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I cannot log in. What should I do ?&#8221; tab_id=&#8221;1708003327377-4a417090-bb558ed3-7fc2&#8243;][vc_column_text]To log in to your LECP account, verify that the entered email address is correct, as well as the associated password.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to log in to my LECP account ?&#8221; tab_id=&#8221;1708003372847-ff0c0496-a9318ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To log in to your LECP account, enter the email address and password you chose when registering to the programme, then click on \u00ab LOG IN \u00bb.<\/span><\/p>\n<p>When adding a new location on top of existing ones or updating a company profile, do not use the sign in button. You need to connect to your account and go to my sites once connected.<\/p>\n<p><span class=\"ng-star-inserted\">Once you\u2019re connected, you have access to your dashboard. The menu, on the left, helps you to navigate on the platform.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_13&#8243;][vc_tta_section title=&#8221;How can I edit my personal information ?&#8221; tab_id=&#8221;1708003514112-82055241-b6868ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To change your personal information, go to \u00ab My profile \u00bb section of your account. You can change the following information :<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Name<\/li>\n<li class=\"ng-star-inserted\">First Name<\/li>\n<li class=\"ng-star-inserted\">Phone Number (landline and mobile)<\/li>\n<li class=\"ng-star-inserted\">Password<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">To make the changes, you need to click on the green icon. The changes will be saved automatically. The email being the log in unique ID, it can only be modified by an admin, please contact us in case you need to change it.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I change the address of my company ?&#8221; tab_id=&#8221;1708003514237-fae515c7-15798ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Did your company move ? If you want to update your company\u2019s new address, we invite you to contact us through the\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens with my personal data ?&#8221; tab_id=&#8221;1708003514353-9d0d5a23-91c78ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Lexmark understands the importance of respecting the personal information that is processed and we are committed to protecting the data you entrust to us. For more information, read our\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/on%20translate\" target=\"_blank\" rel=\"noopener\">Privacy Policy.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I contact Lexmark ?&#8221; tab_id=&#8221;1708003514471-6869c6cd-c3438ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">If you can\u2019t find the answer to your question in this FAQ, we invite you to contact us via the dedicated\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to modify my pickup information ?&#8221; tab_id=&#8221;1708003623931-5662ba7f-a1378ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To set up, modify or complete your pickup information, click on \u00ab My sites \u00bb. The list of your companies is displayed. Thanks to the search engine you can easily find a company by typing its name and its zipcode.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">Click on \u00ab See more \u00bb on the left of your company name to find all the information regarding your company. Thanks to the search engine you can easily find a company by typing its name and its zip code. Then click on : \u00ab See\/modify \u00bb next to \u00ab Pickup Info \u00bb.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">Open the pulldown menu of your company : you find all the information regarding your company. Click on \u00ab Pickup infos \u00bb: \u00ab See\/modify \u00bb.\u00a0<\/span><span class=\"ng-star-inserted\">A window appears : click on the \u00ab Pickup information \u00bb tab. You can update your pickup information : pickup address (if different from your registered company profile) : the door code, floor, name and details of the contact who will be on site during the pickup, opening hours, specific information\u2026<\/span><\/p>\n<p><span class=\"ng-star-inserted\">The carrier may need to contact the person mentioned in the \u00ab Pickup information \u00bb tab. Please specify his\/her phone number and email.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">Tick the box \u00ab I want to update the information for this site \u00bb before click on \u00ab Save \u00bb. Your pickup information is automatically updated.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; el_id=&#8221;categories_14&#8243; el_class=&#8221;accordion-content&#8221;][vc_tta_section title=&#8221;How to request a printer pickup ?&#8221; tab_id=&#8221;1726708052711-6ea3172a-34b58ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To request a Takeback of your printer for your company, click on \u00ab Request a Take Back\u00bb. The list of your companies is displayed. Thanks to the search engine, you can easily find a company by typing its name and its zipcode.<br \/>\n<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">If a Takeback is already in progress for this company, you will not be able to request a new one until your collection has been done. After clicking on \u00ab Select this site \u00bb, you reach on the second step of the process where you can select the quantity and the printer model, the dimensions of your pallets that have to be collected (5 containers per size and per collection maximum). On the top you can see your company information. Click on \u00ab Confirm Pickup \u00bb to go to the next step. You can see at which step of the pickup process you are with the progression bar.<br \/>\n<\/span><span class=\"ng-star-inserted\">You can modify or delete the request at the last confirmation stage.<\/span><span class=\"ng-star-inserted\"><br \/>\nSelect the chosen company by clicking on \u00ab Select this site \u00bb. You can check the information about your companies by clicking on the button \u00ab See more \u00bb on the left. You might see one icon :\u00a0<\/span><span class=\"ng-star-inserted\">At step number 3, you access to your delivery details (company name, administrative address and company\u2019s pickup address). You can modify the pickup address simply by clicking on \u00ab Modify \u00bb, and go on with the process by clicking on \u00ab Collect at this address \u00bb.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">At step 4 you find your pickup request details (company name, number of containers to be picked up). You can modify your request or delete it by clicking on the bin. Once you\u2019ve clicked on \u00ab Confirm pickup \u00bb, your pickup request is sent.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">Once your pickup request is processed, you receive an order confirmation email with the details of your pickup within 24h. You can cancel your request within the next 4 hours on the History page.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">During each step of this process you can go back to the previous step by clicking on the \u00ab Back \u00bb button.\u00a0<\/span><span class=\"ng-star-inserted\">Moreover, if you go back to the first step, your order is still present on your cart. Therefore, you can resume your pickup at any time.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I request several different pickups for my company ?&#8221; tab_id=&#8221;1726708052755-ef6c8fef-81138ed3-7fc2&#8243;][vc_column_text]As soon as you have printers to be collected, you can request a pickup by LECP. Be careful : if a pickup request is already in progress for your company, you will not be able to make a new one.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I did not receive a pickup confirmation email. What should I do ?&#8221; tab_id=&#8221;1727165010844-821e874f-cce98ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Check that the email is not in your spam. After 24H, should you not receive any email, please contact us via the\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to track the progress of my take back request ?&#8221; tab_id=&#8221;1727165097513-70e8d0b4-dda28ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To track the progress of your pickup request, click on \u00ab History \u00bb. Thanks to the search engine you can easily find a company by typing its name and its zipcode.<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">\u00ab Pending \u00bb status : the request has been registered.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Unvalidated \u00bb status: the request hasn&#8217;t been canceled by the user within 4 hours, now the admin needs to validate it.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Confirmed \u00bb status : the pickup has been confirmed and is under preparation; it will be processed within 5 days. The tracking number of your pickup appears as soon as your collection is confirmed.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Collected \u00bb status : the pickup was done within your company.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Received by Lexmark \u00bb status : the printers have been received by Lexmark<\/li>\n<li class=\"ng-star-inserted\">\u00ab Canceled \u00bb status : the pickup has been canceled.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Denied \u00bb status : The pickup could not be done because there was nothing to collect or customer did not contact the logistics team to give his instructions\u00a0<a class=\"ng-star-inserted\" href=\"mailto:knlux.reverselogistics@kuehne-nagel.com\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/li>\n<li class=\"ng-star-inserted\">\u00ab Failed \u00bb status : the pickup has failed \u2013 ( for example, no one was on site to give the printers, or there were internal issues that occurred on the carrier&#8217;s side, such as the printer and pallet got damaged&#8230;). In this case, please contact our logistics team :\u00a0<a class=\"ng-star-inserted\" href=\"mailto:knlux.reverselogistics@kuehne-nagel.com\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/li>\n<li class=\"ng-star-inserted\">\u00ab On hold \u00bb status : The pickup has been unsuccessful, the customer receives an email and has 14 days to contact the logistics team.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel a printer pickup request ?&#8221; tab_id=&#8221;1727165153386-b66add35-a9e28ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">You can cancel a pickup request if your pickup has the \u00ab Pending \u00bb status.<br \/>\n<\/span><span class=\"ng-star-inserted\">Click on \u00ab History \u00bb : your latest actions appear first. You can cancel any container request having the \u00ab Pending \u00bb status, in the next 4 hours after you\u2019ve done your request.<br \/>\n<\/span><span class=\"ng-star-inserted\">To do so, click on the red cross. A confirmation window appears : click on \u00ab Yes \u00bb . You will receive an email confirmation of cancellation.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I am unable to ask for a printer pickup. What should I do ?&#8221; tab_id=&#8221;1727165195399-b0fb5f31-e8db8ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">If you are unable to request a pickup, we invite you to:<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Check that a pickup is not already in progress for your site. In this case, once the pickup will be effective, you\u2019ll be able to request a new container pickup.<\/li>\n<li class=\"ng-star-inserted\">Check that your pickup information is up to date. To do this, go to \u00ab My sites \u00bb section and click on \u00ab Edit \u00bb, in front of the concerned site. You will then be able to enter the pickup information needed for the pickup.<\/li>\n<li class=\"ng-star-inserted\">Finally check that you have printers and pallets on your site. If you do not have pallet on site, please inform us in the pickup process.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">However, should this situation continue, please contact us via the\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to prepare the printers for pickup ?&#8221; tab_id=&#8221;1727165238324-c4f68a66-85758ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Before asking for a pickup of your printer, here are some guidelines to follow :<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Printers must be in good condition. They are collected to be reused. Either dismantled to spare parts or remanufactured as a complete printer.<\/li>\n<li class=\"ng-star-inserted\">All components must be inside the printer.<\/li>\n<li class=\"ng-star-inserted\">Only intact pallets to be used.<\/li>\n<li class=\"ng-star-inserted\">Place the products on a pallet, which is slightly larger than the unit\u2019s maximum length and width. Printer should not overlap the pallet.<\/li>\n<li class=\"ng-star-inserted\">Do not place printers on wheels on a pallet. Rather ask for special equipment (lashing strap\/cargo bar) when you submit your Takeback request. There is no extra cost of lashing strap\/cargo bar request.<\/li>\n<li class=\"ng-star-inserted\">If you stack the products do not exceed the maximum height of 150 cm and pay attention to secure strapping of the products to the pallet. In case of stacking, minimal packaging is required ie. Bubble wrap or a thin foam layer around the printers to hold the pallet content together.<\/li>\n<li class=\"ng-star-inserted\">Stacking an MFP (printer with scanner) is not allowed.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to request a printer pickup ?&#8221; tab_id=&#8221;1727165266794-34be95fe-fb998ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To request a Takeback of your printer for your company, click on \u00ab Request a Take Back\u00bb. The list of your companies is displayed. Thanks to the search engine, you can easily find a company by typing its name and its zipcode.<br \/>\n<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">If a Takeback is already in progress for this company, you will not be able to request a new one until your collection has been done. After clicking on \u00ab Select this site \u00bb, you reach on the second step of the process where you can select the quantity and the printer model, the dimensions of your pallets that have to be collected (5 containers per size and per collection maximum). On the top you can see your company information. Click on \u00ab Confirm Pickup \u00bb to go to the next step. You can see at which step of the pickup process you are with the progression bar.<br \/>\n<\/span><span class=\"ng-star-inserted\">You can modify or delete the request at the last confirmation stage.<\/span><span class=\"ng-star-inserted\"><br \/>\nSelect the chosen company by clicking on \u00ab Select this site \u00bb. You can check the information about your companies by clicking on the button \u00ab See more \u00bb on the left. You might see one icon :\u00a0<\/span><span class=\"ng-star-inserted\">At step number 3, you access to your delivery details (company name, administrative address and company\u2019s pickup address). You can modify the pickup address simply by clicking on \u00ab Modify \u00bb, and go on with the process by clicking on \u00ab Collect at this address \u00bb.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">At step 4 you find your pickup request details (company name, number of containers to be picked up). You can modify your request or delete it by clicking on the bin. Once you\u2019ve clicked on \u00ab Confirm pickup \u00bb, your pickup request is sent.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">Once your pickup request is processed, you receive an order confirmation email with the details of your pickup within 24h. You can cancel your request within the next 4 hours on the History page.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">During each step of this process you can go back to the previous step by clicking on the \u00ab Back \u00bb button.\u00a0<\/span><span class=\"ng-star-inserted\">Moreover, if you go back to the first step, your order is still present on your cart. Therefore, you can resume your pickup at any time.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_14_14&#8243;][vc_tta_section title=&#8221;What is the difference between a take back request and a buyback request ?&#8221; el_class=&#8221;hidebb&#8221; tab_id=&#8221;1730656955077-ddd6d408-dc04&#8243;][vc_column_text]<span class=\"ng-star-inserted\">In case the owner of the printers is Lexmark, it is Takeback.<br \/>\n<\/span><span class=\"ng-star-inserted\">In case the owner of the printers is not Lexmark, it is a Buyback.<br \/>\n<\/span><span class=\"ng-star-inserted\">The owner of the printers might decide to give the printers to Lexmark free of charge. In this case the transaction is a Takeback, not a Buyback.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to request a printer pickup ?&#8221; tab_id=&#8221;18ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To request a Takeback of your printer for your company, click on \u00ab Request a Take Back\u00bb. The list of your companies is displayed. Thanks to the search engine, you can easily find a company by typing its name and its zipcode.<br \/>\n<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">If a Takeback is already in progress for this company, you will not be able to request a new one until your collection has been done. After clicking on \u00ab Select this site \u00bb, you reach on the second step of the process where you can select the quantity and the printer model, the dimensions of your pallets that have to be collected (5 containers per size and per collection maximum). On the top you can see your company information. Click on \u00ab Confirm Pickup \u00bb to go to the next step. You can see at which step of the pickup process you are with the progression bar.<br \/>\n<\/span><span class=\"ng-star-inserted\">You can modify or delete the request at the last confirmation stage.<\/span><span class=\"ng-star-inserted\"><br \/>\nSelect the chosen company by clicking on \u00ab Select this site \u00bb. You can check the information about your companies by clicking on the button \u00ab See more \u00bb on the left. You might see one icon :\u00a0<\/span><span class=\"ng-star-inserted\">At step number 3, you access to your delivery details (company name, administrative address and company\u2019s pickup address). You can modify the pickup address simply by clicking on \u00ab Modify \u00bb, and go on with the process by clicking on \u00ab Collect at this address \u00bb.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">At step 4 you find your pickup request details (company name, number of containers to be picked up). You can modify your request or delete it by clicking on the bin. Once you\u2019ve clicked on \u00ab Confirm pickup \u00bb, your pickup request is sent.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">Once your pickup request is processed, you receive an order confirmation email with the details of your pickup within 24h. You can modify or delete your request within the next 4 hours on the History page.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">During each step of this process you can go back to the previous step by clicking on the \u00ab Back \u00bb button.\u00a0<\/span><span class=\"ng-star-inserted\">Moreover, if you go back to the first step, your order is still present on your cart. Therefore, you can resume your pickup at any time.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I request several different pickups for my company ?&#8221; tab_id=&#8221;1708004140857-79ba41de-9d6c8ed3-7fc2&#8243;][vc_column_text]As soon as you have printers to be collected, you can request a pickup by LECP. Be careful : if a pickup request is already in progress for your company, you will not be able to make a new one.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I did not receive a pickup confirmation email. What should I do ?&#8221; tab_id=&#8221;1708004140984-bd50726c-9da88ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Check that the email is not in your spam. After 24H, should you not receive any email, please contact us via the\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to track the progress of my take back request ?&#8221; tab_id=&#8221;1708004141108-4a753484-16538ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To track the progress of your pickup request, click on \u00ab History \u00bb. Thanks to the search engine you can easily find a company by typing its name and its zipcode.<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">\u00ab Pending \u00bb status : the request has been registered.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Unvalidated \u00bb status: the request hasn&#8217;t been canceled by the user within 4 hours, now the admin needs to validate it.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Confirmed \u00bb status : the pickup has been confirmed and is under preparation; it will be processed within 5 days. The tracking number of your pickup appears as soon as your collection is confirmed.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Ready to collect \u00bb status : the pickup date is confirmed.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Collected \u00bb status : the pickup was done within your company.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Received by Lexmark \u00bb status : the printers have been received by Lexmark<\/li>\n<li class=\"ng-star-inserted\">\u00ab Canceled \u00bb status : the pickup has been canceled.<\/li>\n<li class=\"ng-star-inserted\">\u00ab Denied \u00bb status : The pickup could not be done because there was nothing to collect or customer did not contact the logistics team to give his instructions\u00a0<a class=\"ng-star-inserted\" href=\"mailto:knlux.reverselogistics@kuehne-nagel.com\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/li>\n<li class=\"ng-star-inserted\">\u00ab Failed \u00bb status : the pickup has failed \u2013 ( for example, no one was on site to give the printers, or there were internal issues that occurred on the carrier&#8217;s side, such as the printer and pallet got damaged&#8230;). In this case, please contact our logistics team :\u00a0<a class=\"ng-star-inserted\" href=\"mailto:knlux.reverselogistics@kuehne-nagel.com\">knlux.reverselogistics@kuehne-nagel.com<\/a><\/li>\n<li class=\"ng-star-inserted\">\u00ab On hold \u00bb status : The pickup has been unsuccessful, the customer receives an email and has 14 days to contact the logistics team.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel a printer pickup request ?&#8221; tab_id=&#8221;1708004828581-601e6e69-28308ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">You can cancel a pickup request if your pickup has the \u00ab Pending \u00bb status.<br \/>\n<\/span><span class=\"ng-star-inserted\">Click on \u00ab History \u00bb : your latest actions appear first. You can cancel any container request having the \u00ab Pending \u00bb status, in the next 4 hours after you\u2019ve done your request.<br \/>\n<\/span><span class=\"ng-star-inserted\">To do so, click on the red cross. A confirmation window appears : click on \u00ab Yes \u00bb . You will receive an email confirmation of cancellation.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I am unable to ask for a printer pickup. What should I do ?&#8221; tab_id=&#8221;1708004864856-fd5997ba-0bf38ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">If you are unable to request a pickup, we invite you to:<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Check that a pickup is not already in progress for your site. In this case, once the pickup will be effective, you\u2019ll be able to request a new container pickup.<\/li>\n<li class=\"ng-star-inserted\">Check that your pickup information is up to date. To do this, go to \u00ab My sites \u00bb section and click on \u00ab Edit \u00bb, in front of the concerned site. You will then be able to enter the pickup information needed for the pickup.<\/li>\n<li class=\"ng-star-inserted\">Finally check that you have printers and pallets on your site. If you do not have pallet on site, please inform us in the pickup process.<\/li>\n<\/ul>\n<p><span class=\"ng-star-inserted\">However, should this situation continue, please contact us via the\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to prepare the printers for pickup ?&#8221; tab_id=&#8221;1708004903631-4a5341a8-f96d8ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Before asking for a pickup of your printer, here are some guidelines to follow :<\/span><\/p>\n<ul>\n<li class=\"ng-star-inserted\">Printers must be in good condition. They are collected to be reused. Either dismantled to spare parts or remanufactured as a complete printer.<\/li>\n<li class=\"ng-star-inserted\">All components must be inside the printer.<\/li>\n<li class=\"ng-star-inserted\">Only intact pallets to be used.<\/li>\n<li class=\"ng-star-inserted\">Place the products on a pallet, which is slightly larger than the unit\u2019s maximum length and width. Printer should not overlap the pallet.<\/li>\n<li class=\"ng-star-inserted\">Do not place printers on wheels on a pallet. Rather ask for special equipment (lashing strap\/cargo bar) when you submit your Takeback request. There is no extra cost of lashing strap\/cargo bar request.<\/li>\n<li class=\"ng-star-inserted\">If you stack the products do not exceed the maximum height of 150 cm and pay attention to secure strapping of the products to the pallet. In case of stacking, minimal packaging is required ie. Bubble wrap or a thin foam layer around the printers to hold the pallet content together.<\/li>\n<li class=\"ng-star-inserted\">Stacking an MFP (printer with scanner) is not allowed.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to request a printer pickup ?&#8221; tab_id=&#8221;1726707298795-56a6371b-df838ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To request a Takeback of your printer for your company, click on \u00ab Request a Take Back\u00bb. The list of your companies is displayed. Thanks to the search engine, you can easily find a company by typing its name and its zipcode.<br \/>\n<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">If a Takeback is already in progress for this company, you will not be able to request a new one until your collection has been done. After clicking on \u00ab Select this site \u00bb, you reach on the second step of the process where you can select the quantity and the printer model, the dimensions of your pallets that have to be collected (5 containers per size and per collection maximum). On the top you can see your company information. Click on \u00ab Confirm Pickup \u00bb to go to the next step. You can see at which step of the pickup process you are with the progression bar.<br \/>\n<\/span><span class=\"ng-star-inserted\">You can modify or delete the request at the last confirmation stage.<\/span><span class=\"ng-star-inserted\"><br \/>\nSelect the chosen company by clicking on \u00ab Select this site \u00bb. You can check the information about your companies by clicking on the button \u00ab See more \u00bb on the left. You might see one icon :\u00a0<\/span><span class=\"ng-star-inserted\">At step number 3, you access to your delivery details (company name, administrative address and company\u2019s pickup address). You can modify the pickup address simply by clicking on \u00ab Modify \u00bb, and go on with the process by clicking on \u00ab Collect at this address \u00bb.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">At step 4 you find your pickup request details (company name, number of containers to be picked up). You can modify your request or delete it by clicking on the bin. Once you\u2019ve clicked on \u00ab Confirm pickup \u00bb, your pickup request is sent.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">Once your pickup request is processed, you receive an order confirmation email with the details of your pickup within 24h. You can cancel your request within the next 4 hours on the History page.<\/span><span class=\"ng-star-inserted\"><br \/>\n<\/span><span class=\"ng-star-inserted\">During each step of this process you can go back to the previous step by clicking on the \u00ab Back \u00bb button.\u00a0<\/span><span class=\"ng-star-inserted\">Moreover, if you go back to the first step, your order is still present on your cart. Therefore, you can resume your pickup at any time.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_15&#8243;][vc_tta_section title=&#8221;How can I add new sites to my account ?&#8221; tab_id=&#8221;1708005009166-336069b6-36538ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">When you click on \u00ab My Sites \u00bb, you have a display of all the companies associated with your account. You can delete a company by clicking on the red cross, or add a new company by clicking on \u00ab Add a new site \u00bb.<\/span><\/p>\n<p>You only have to fill in the new company name, address. The Google API will automatically suggest addresses and if you select one, it will be automatically filled in.<\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"ng-star-inserted\">The list of your sites is displayed. If you have multiple sites, you can search for a specific site with the improved search engine. You can search by site name, street, postcode, company ID, city, country code or email. You can also view sites for which an order or pickup is in progress.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to see\/modify my sites information ?&#8221; tab_id=&#8221;1708005009306-e6ec852d-e72f8ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">In \u00ab My Sites \u00bb section, you can see your company details by clicking on the arrow or the button \u00ab SEE MORE \u00bb , located at the left of your company name.<br \/>\n<\/span><span class=\"ng-star-inserted\">You can see or update your pickup information : click on \u00ab See\/Modify \u00bb. This information is important to inform our carriers. You can fill in a maximum of information such as the door codes, specific local contact information like the receptionist\u2019s contact details or the required documents\u2026<\/span><\/p>\n<p><span class=\"ng-star-inserted\">To be able to request a Take Back, an address must be filled in. If you want the pickup information to be the same as the administrative information, you can tick the box &#8220;copy the company\u2019s main address&#8221;.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I create my company&#8217;s team ?&#8221; tab_id=&#8221;1708005009445-29fbf3db-574b8ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">From the section \u00ab My Sites \u00bb, you will be able to manage your own team if you are the main contact, and compose it with the people that manage the same site as you. In order to create your team, you have to click on \u00ab MY TEAM \u00bb.<br \/>\n<\/span><span class=\"ng-star-inserted\">A new page will appear. The main contacts are displayed with the yellow star. You have a full visibility of the other team members who are able to request a Take Back for this specific company. For one company, you can have a team of several members.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">If you want to add a new team member to your team, first you have to make sure that the member you want to add is not yet registered in the database. You have to search by filling in the first name, last name, phone number and email address. If he\/she is already registered, you can click on \u00ab ADD \u00bb ; if the user is not yet registered, you can click on \u00ab Create user if the user does not already exist \u00bb :<\/span><\/p>\n<p><span class=\"ng-star-inserted\">The team administrator can add or delete people from a team : he only needs to fill in the user information and click on \u00ab CREATE \u00bb. The user will receive an email with a link to set his password. Once done, this new user is able to log in to the platform.<\/span><\/p>\n<p><span class=\"ng-star-inserted\">If you want to set the new user as the main contact (the one with the yellow star), you have to tick the box \u00ab Is the user the main contact of the company ? \u00bb.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to find the different sites of my company that are part of the programme ?&#8221; tab_id=&#8221;1708005009582-4f07fee0-5c398ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">To find a site, go to \u00ab My sites \u00bb section of your account.<br \/>\n<\/span><span class=\"ng-star-inserted\">The list of your sites is displayed. If you have multiple sites, you can search for a specific site with the improved search engine. You can search by site name, street, postcode, company ID, city, country code or email. The search engine is the same for the Take Back request and history page. You can also view sites for which an order or pickup is in progress.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to place a Take Back request for several sites ?&#8221; tab_id=&#8221;1708005009716-9579e628-62948ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">You can request a Take Back for different sites at once, from your dashboard, or from the left navigation menu, \u00ab Take Back \u00bb.<br \/>\n<\/span><span class=\"ng-star-inserted\">The list of all your sites is displayed : you can filter this list by displaying your sites alphabetically (A-Z) or by increasing or decreasing stock. The search engine at the top of the page also allows you to find a site faster.<br \/>\n<\/span><span class=\"ng-star-inserted\">Click on \u00ab SELECT THIS SITE \u00bb on the line matching your site.<br \/>\n<\/span><span class=\"ng-star-inserted\">You can choose, for each of the sites you manage, the type of containers and the quantity you want to order (from 0 to 5 maximum by container&#8217;s type).<br \/>\n<\/span><span class=\"ng-star-inserted\">When you have completed your requests for each site, click on your cart to finalize your global order.<br \/>\n<\/span><span class=\"ng-star-inserted\">Once your request has been made, you will receive an order confirmation email with the details of your request. Be careful if a request is already in progress for a given site, you will not be able to order new ones until your previous order has been delivered.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I have not received a confirmation email for my pickup. What should I do ?&#8221; tab_id=&#8221;1708005009851-4ab69f8c-3f468ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">Check that the email is not in your spam. After 24H, should you not receive any email, please contact us via the\u00a0<\/span><span class=\"ng-star-inserted\"><a href=\"https:\/\/lccp.bgs-tech.com\/contact\" target=\"_blank\" rel=\"noopener\">contact form.<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to place a Take Back?&#8221; tab_id=&#8221;1708005009994-f7ac7cec-c4138ed3-7fc2&#8243;][vc_column_text]<span class=\"ng-star-inserted\">You can request a Take Back for different sites at once or for only one site, from your dashboard, or from the left navigation menu, \u00ab Take Back request \u00bb.<br \/>\n<\/span><span class=\"ng-star-inserted\">The list of all your sites is displayed : you can filter this list by displaying your sites alphabetically (A-Z) or by increasing or decreasing stock. The search engine at the top of the page also allows you to find a site faster.<br \/>\n<\/span><span class=\"ng-star-inserted\">Click on \u00ab SELECT THIS SITE \u00bb on the line corresponding to the site for which you need to place an order.<br \/>\n<\/span><span class=\"ng-star-inserted\">Select the type of request and the number of printers you want to be collected.<br \/>\n<\/span><span class=\"ng-star-inserted\">Your cart will automatically update. You can move to the next line to place a request for another site or click on your cart to finalize your pickup.<br \/>\n<\/span><span class=\"ng-star-inserted\">Once your pickup has been made, you will receive a pickup confirmation email with the details of your pickup.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_16&#8243;][vc_tta_section title=&#8221;What is the Evergreen offer?&#8221; tab_id=&#8221;1708076445208-bcd249ea-29008ed3-7fc2&#8243;][vc_column_text]The Evergreen offer is a program initiated by Lexmark that focuses on the remanufacturing and resale of printers. It is part of a circular economy approach where Lexmark collects end-of-life printers through their Lexmark Equipment Collection Programme (LECP) and refurbishes them through an advanced industrial remanufacturing process, ensuring that up to 90% of their parts are reused or repaired. The remanufactured printers are then made available for resale as part of the Evergreen offer. The printers also receive new hard drives, the latest software and firmware updates, and are covered by Lexmark&#8217;s guarantee for quality without compromise. For more information, please contact\u202f<a href=\"mailto:emeasalesops@lexmark.com\">emeasalesops@lexmark.com<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I benefit from the Evergreen offer?&#8221; tab_id=&#8221;1708076445398-c97a3efe-f3768ed3-7fc2&#8243;][vc_column_text]<span class=\"TextRun SCXW131201904 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131201904 BCX8\">You will soon be able to purchase your remanufactured printers through your online hub. By participating in the Evergreen offer, you will not only gain access to affordable and high-quality printers but also contribute to a sustainable and environmentally friendly approach to electronic waste.<\/span><\/span><span class=\"EOP SCXW131201904 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:256}\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I return my end-of-life printer?&#8221; tab_id=&#8221;1708076445557-cf7fac93-5f3c8ed3-7fc2&#8243;][vc_column_text]The printer should be in good shape and can still be reused. You simply need to make sure that it is registered on the Lexmark online hub and enrol in Lexmark&#8217;s equipment collection program. Then, the only thing to do is for the user to fill in some information about the product profile. Our carrier will confirm your request, and a few days later, it will be on the way to be shipped to a remanufacturing facility where it will be thoroughly checked, and many of its components will be rebuilt through an advanced industrial manufacturing process.<\/p>\n<p>The remanufactured printers are then made available for resale as part of the Evergreen offer. The printers also receive new hard drives, the latest software and firmware updates, and are covered by Lexmark&#8217;s guarantee for quality without compromise. For more information, please contact\u202f <a href=\"mailto:emeasalesops@lexmark.com\">emeasalesops@lexmark.com<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion-content&#8221; el_id=&#8221;categories_17&#8243;][vc_tta_section title=&#8221;What is the carbon indicator?&#8221; tab_id=&#8221;1721042058204-54dccecf-05298ed3-7fc2&#8243;][vc_column_text]The carbon indicator is <strong>a new feature<\/strong> available to all participants in Lexmark\u2019s printer collection programme (LECP). It gives a personalized estimate of your contribution to the circular economy, based on the end-of-life printers you\u2019ve returned through the programme.<\/p>\n<p>Moreover, the carbon indicator uses carbon comparator technology to provide more than just numbers: daily equivalents put these figures into context, giving you a realistic picture of the impact of your printers.<\/p>\n<p>Curious about your impact and potential savings? Explore now using the\u00a0<a title=\"\u200c\" href=\"https:\/\/www.collectedbylexmark.com\/carbon-indicator\" target=\"_blank\" rel=\"nofollow noopener noreferrer ugc\">new carbon indicator<\/a>![\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_raw_html]JTNDYnV0dG9uJTIwaWQlM0QlMjJmYXEtYnV0dG9uJTIyJTIwY2xhc3MlM0QlMjJmYXEtYnV0dG9uJTIyJTNFJTNDYSUyMHRhcmdldCUzRCUyMl9ibGFuayUyMiUyMGhyZWYlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy5jb2xsZWN0ZWRieWxleG1hcmsuY29tJTJGY29udGFjdCUyMiUzRVlvdSUyMGRpZG4lRTIlODAlOTl0JTIwZmluZCUyMHRoZSUyMGFuc3dlciUyMHRvJTIweW91ciUyMHF1ZXN0aW9uJTIwJTNGJTIwUGxlYXNlJTIwY29udGFjdCUyMHRoZSUyMGN1c3RvbWVyJTIwc2VydmljZSUzQyUyRmElM0UlM0MlMkZidXR0b24lM0UlMjA=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_id=&#8221;btn-download&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_row_inner el_id=&#8221;printer-buttons&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div class=\"download-guide-printer\"><a href=\"\/assets\/pdf\/GUIDE-32-pages-EN.pdf\" download=\"\"><img decoding=\"async\" src=\"https:\/\/lccp.bgs-tech.com\/blog\/wp-content\/uploads\/2024\/02\/pdf_32.png\" \/><strong>Desc\u0103rca\u021bi ghidul de utilizare complet al imprimantei<\/strong><\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div class=\"download-guide-printer\"><a href=\"\/assets\/pdf\/BEGINNERGUIDE-9-pages-EN.pdf\" download=\"\"><img decoding=\"async\" src=\"https:\/\/lccp.bgs-tech.com\/blog\/wp-content\/uploads\/2024\/02\/pdf_32.png\" \/><strong>Desc\u0103rca\u021bi ghidul de utilizare a imprimantei pentru \u00eencep\u0103tori<\/strong><\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;btn-download active&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_row_inner el_id=&#8221;cartridge-buttons&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<div class=\"download-guide-cartridge\"><a href=\"https:\/\/lccp.bgs-tech.com\/blog\/wp-content\/uploads\/2024\/02\/USER_GUIDE_LCCP-2.pdf\" target=\"_blank\" rel=\"noopener\" download=\"\"><img decoding=\"async\" src=\"https:\/\/lccp.bgs-tech.com\/blog\/wp-content\/uploads\/2024\/02\/pdf_32.png\" \/>Desc\u0103rca\u021bi ghidul complet al utilizatorului cartu\u0219ului<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] COLLECTED BY LEXMARK FAQ [\/vc_column_text][vc_column_text] Ave\u021bi o \u00eentrebare despre programul Collected by Lexmark? R\u0103spunsul \u00eel g\u0103si\u021bi \u00een sec\u021biunea \u00centreb\u0103ri frecvente. Acesta include toate informa\u021biile necesare pentru a naviga pe platform\u0103, de la urm\u0103rirea comenzii dvs. p\u00e2n\u0103 la resetarea parolei. 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